Scheme Specialist

Department: Claims Management

Location: Glasgow

Description

Davies are looking to recruit an experienced Administrator to join our growing Casualty team. The successful candidate must have good time management and have the ability to prioritise their workload effectively to ensure all tasks are completed within set deadlines.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role.

What will your day look like:

• Monitor and manage online portals/ downloading documentation and attaching to correct files.
• Reviewing Excel enquiry spread sheets cross-checking against our internal data to confirm any potential matches and carrying out further investigations on these.
• Review and updating monthly bordereau’s and ensuring data analysis is correct before issuing to the client.
• Answer telephone calls as required and deal with general enquiries.
• Photocopying/scanning.
• Other tasks to support the business plan as and when necessary to ensure company business objectives are met.

Knowledge and Abilities:

• Experience with leasehold agreements
• Experience with land registry searches.
• A good standard of written English
• Previous experience of working in an administration role
• Familiarity with standard office packages such as Word and Excel.
• Demonstrate a high level of accuracy in data input and attention to detail.
• Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks.
• Provides solutions rather than problems – shows initiative.
• Work to deadlines to achieve client service level agreements in a changing and demanding environment.
• Able to demonstrate effective management of time and resources.
• Able to identify when guidance is required from other team members on decision making.
• Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people.
• Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes.
• Able to demonstrate effective customer service skills, actively seeking and responding to feedback