School Help Desk Technician

West Catholic Preparatory High School

4501 Chestnut St, Philadelphia, PA 19139

The Help Desk Technician is a senior staff member who manages all the IT, Computer Systems, Operational Systems, and Classroom Technology Integration within the school. She/He is responsible for the ongoing support, updates to, and system maintenance of building digital infrastructure systems. The position primarily reports to the school President and Principal. The candidate will be responsible for following all digital policies, procedures, and infrastructure best practices set and evaluated by the Archdiocese of Philadelphia Director of Technology.

Overview Of High School

West Catholic Preparatory High School has enjoyed a rich history and a century-plus of educating the community spiritually, academically, and through extracurricular programs, improving the lives of students and families in the surrounding community. The challenging academic curriculum, competitive athletics program, and engaging activities complement each other to foster courage, character, and leadership.

West Catholic Preparatory High School Mission Statement

West Catholic Preparatory High School is a Catholic community of academic excellence in an urban environment that is open to an interdenominational population. The school’s rigorous spiritual, academic, technological, and co-curricular programs develop our ethnically and religiously diverse student body into young men and women of strong moral and ethical character. West Catholic prepares each student to face the challenges of everyday life in an ever-changing global society.

Responsibilities

• Set-up and maintain technology systems including, but not limited to; computer workstations, laptops, Chromebooks, printers, LCD projectors, and interactive whiteboards
• Deploy and maintain student devices
• Process work orders as needed through the school ticketing system
• Assist in the preparation of purchase orders for technology equipment and materials and inspect and verify all technology purchases upon receipt
• Install and maintain various software products while maintaining all licensing agreements
• Maintain an accurate inventory of the school technology equipment using the central system inventory solution and provide ongoing inventory and various usage reports for school and district administration
• Oversee and manage the school’s phone system
• Ensure that service incidents are recorded in the central system Help Desk solution
• Possess working knowledge of firewalls and web-filters
• Help identify and remediate system security vulnerabilities
• Develop, manage, and track the IT department’s annual budget
• Participate in ongoing professional development to maintain and develop job-related skills
• Attend local and diocesan meetings related to technology
• Possess deep knowledge of both wired and wireless infrastructure and technology and DHCP and DNS
• Maintain and monitor Windows servers with Active Directory and all local networks
• Serve as a liaison to the Office of Catholic Education (OCE) on technology-related issues
• Handle additional duties as needed