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School Transport & Admissions Support Officer
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Telford & Wrekin Council,
Join our School Admissions and Transport Team in a varied role supporting children and families across Telford & Wrekin.
You will assess home to school transport and travel assistance applications, provide advice and guidance to parents and schools, and prepare and present cases at independent transport appeal hearings. The role also has a strong ICT and data focus, supporting the development of systems, maintaining accurate records, producing reports, and improving online services.
We are looking for someone with:
- Excellent ICT skills, including experience of databases, spreadsheets, and management information systems.
- Strong analytical skills and attention to detail.
- The confidence to present complex transport appeal cases and explain policy and evidence clearly to independent panels.
- Excellent communication, customer service, and negotiation skills.
- The ability to manage competing priorities and meet statutory deadlines.
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This is an ideal opportunity for someone who enjoys combining technology, data analysis, and customer-focused casework to make a real difference for children and families.
Please note that this is a fixed-term post for a period of two years.
For further information about the role, please contact Jo.Doody@telford.gov.uk, School Admissions & Transport Team Leader.
Please click on the links below to view the job description and person specification.
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We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
What we offer:
- Competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Flexible working & career progression.
- Local Government Pension Scheme.
- Staff discounts & salary sacrifice perks.
- Free parking & confidential wellbeing support.
- Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.
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Find out further information about working at Telford & Wrekin Council including our full list of benefits.
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.
Please note: We do not hold a sponsorship licence for visas
Attached documents
3958 School Transport and Admissions Support Officer JD (new) - Copy.pdf
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