Worcestershire County Council

Job Title: Schools HR Co-ordinator

Salary: £20,428.25 - £22,159.77 per annum

Hours: 30 Hours per Week, Term time only + 2 weeks in the school holidays

Location: Home based

Team: Schools HR

Position Type: Permanent

About the Role

Due to an internal promotion an exciting opportunity has arisen in the Schools HR Consultancy Team:

The Role:

Co-ordination and provision of advice/sign posting on all Schools HR Consultancy policies, procedures, and guidance. Promoting best practice and supporting the delivery of a high-quality HR Consultancy service for School and Academy customers.

Main Activities & Responsibilities

• Provide a dedicated first point of contact for School customers to provide information, support, advice, guidance, and solution-based signposting.
• Deliver high-quality, responsive, and enthusiastic service to School customers via all communication mediums (telephone, email, Teams/Zoom, and face-to-face).
• Support the HRC team in the delivery of day-to-day first-line advice & guidance in a timely, professional, and resourceful manner.
• Direct advice & guidance queries/cases/change programs which are above first-point-of-contact signposting and resolution to the appropriate named school HRC contact.
• Assist HR Consultants with updating policy, procedure, and guidance documents, including reformatting these documents.
• Coordinate the delivery of ad hoc projects/research/reporting as required.
• Undertake a developmental, small caseload of low-level/low-risk absence and performance cases to be proactive and assigned project work as and when it arises.
• Maintain and update HRC shared files, CMS, and ITrent data.
• Establish and monitor weekly/monthly trackers to ensure all policies/processes/projects are in line with timelines and review dates and raise any queries where legislation changes impact on current policies and processes.
• Input, extract, present, and analyze data associated with HR activity and processes.