Edwards and Ward
Schools Liaison Coordinator
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Schools Liaison Coordinator
We are looking for an organised, approachable and detail-focused Schools Liaison Coordinator to join our Nutrition & Special Diets function.
This new role will help keep communication flowing between our schools, parents and internal teams, ensuring queries are followed through and accurate information reaches the right people at the right time. The role will report to the Director of Nutrition & Food Strategy and work closely with our Special Diets & Business Systems Manager, Operations teams and schools across England.
About the role
You will provide a central point of contact for routine school-meal enquiries and support the administration and coordination behind our menus and special-diet processes. As this is a newly created role, much of the centralised information and the processes needed to support it will need to be developed. Working with colleagues, you will help establish practical ways to gather information, maintain records and manage enquiries, then take responsibility for keeping these accurate and up to date. You will have an active part in shaping how the role works and identifying improvements as it develops.
Your responsibilities will include:
- Helping develop and put in place clear processes for handling routine enquiries, sharing information and following up outstanding actions.
- Responding to routine school and parent queries about school meals, ordering, menu availability and non-medical dietary questions, referring specialist queries to the appropriate colleague.
- Ensuring approved special-diet paperwork and information reaches the correct schools and kitchens accurately and on time.
- Gathering and verifying school contact details and information about each school’s meal-ordering arrangements, building and maintaining accurate central records.
- Supporting the production, proofreading, formatting and distribution of menu templates, school-facing documents and communications.
- Helping manage shared inboxes, directing queries appropriately and following up outstanding actions.
- Supporting the collection and review of menu and meal-ordering information to identify popular dishes, poor performers and recurring issues.
- Providing wider administrative and coordination support across Nutrition & Special Diets.
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Essential skills and experience
- Strong administrative experience and excellent organisational skills.
- A keen eye for detail and a commitment to maintaining accurate information.
- Strong proofreading and document-formatting skills, with the ability to produce clear, consistent and professionally presented materials.
- Excellent interpersonal skills and clear written and verbal communication.
- Strong general IT skills, including Microsoft Office and Adobe, with confidence using databases or CRM systems and learning new digital systems.
- A proactive approach to gathering information, developing practical processes and improving ways of working.
- Ability to prioritise a varied workload, follow up queries and see tasks through to completion.
- Ability to work independently while staying closely connected with the wider team.
- Sound judgement, including knowing when to refer a query to a specialist colleague.
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Desirable skills and experience
- Experience working in school catering, education or a similar environment involving regular contact with schools or parents.
- Experience using Canva to produce or update documents and communications.
- Familiarity with AI tools to support day-to-day administrative work.
- Experience collecting and reviewing data to identify trends or recurring issues.
- An interest in food, nutrition and school meals.
No specific degree or nutrition qualification is required. We value practical experience, organisation and strong communication skills.
You will join a geographically dispersed team, working fully remotely from home with regular contact and collaboration with colleagues. There is no routine requirement to attend an office or travel as part of the role.
We welcome applications from disabled and neurodivergent candidates and are happy to make reasonable adjustments throughout the recruitment process.
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