Reset Health
Scrum Master
London
£75k/yr
Posted 1 day ago
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Role Overview
Reset Health is seeking an experienced Scrum Master to guide two agile development teams within our engineering group.
About the Teams
Live Platforms Team
- Production releases at the end of each two-week sprint.
- Responsible for:
- Setting up new customers with customisations.
- A pipeline of customer-driven enhancements.
- Priority bug fixes and security patches.
- 2nd line technical support (dedicated support engineer part of the team).
AI Development Team
- Responsible for new and existing AI capabilities in our platform, including our patient assistant, CompanionAI, and our clinical scribe.
- The team is small but growing rapidly.
Roles & Responsibilities
- Act as an agile coach for both delivery teams and stakeholders.
- Facilitate agile ceremonies including story refinement, sprint planning, daily stand-ups, sprint demos, and retrospectives.
- Collaborate with the Product team and Client Programme Lead to groom the backlog and plan each production update.
- Use agile metrics to track progress and promote transparency.
- Apply AI tools responsibly to deliver productivity benefits while maintaining full oversight.
- Assume responsibility for the Live Platform, including authority to review and challenge contributions from other teams.
- Manage triage of Live Platform issues, arbitrate over prioritization, and escalate difficult issues to the senior technical team.
- Support the recruitment and training of engineers as we grow the team.
- Manage 2nd line support for technical issues as per the Global support Standard Operating Procedure.
- Help plan out how we’ll evolve Live Platforms to support our deployments in other timezones.
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The Successful Candidate
- Strong problem-solving techniques and sound technical judgement.
- Excellent interpersonal, coaching, and facilitation skills.
- Good understanding of the software development lifecycle and agile delivery.
- Strong drive to continue learning and improving, both personally and within the team.
- Great work ethic, and above all, enthusiasm and a desire to do well.
Essential
- Proven experience as a Scrum Master or Agile Coach supporting multiple delivery teams.
- Strong facilitation skills with the ability to create collaborative environments and develop self-organizing teams.
- Practical experience with JIRA, Confluence, and related agile delivery tools.
- Experience managing releases, regression testing, and promoting a strong testing culture within a team.
- Strong communication and stakeholder management skills, comfortable reporting progress and risk to leadership.
- Experience managing production incidents and handling reactive support requests.
- Proficient in written and spoken English.
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Desirable
- A recognised Scrum Master certification (e.g. CSM, PSM).
- Several years' commercial experience as a developer.
- Experience working with distributed or remote teams across time zones.
- Experience with Git and CI/CD pipelines, and championing best practice code review.
- Exposure to regulated software development in healthcare, especially international standards such as ISO9001, ISO27001, and ISO13485.
- An interest in health tech and improving patient outcomes through software.
What We Offer
- Competitive salary of up to £75,000 per annum, depending on experience.
- Opportunities to build skills and progress within a growing digital health organisation.
- Private medical insurance.
- Enhanced parental leave.
- Enhanced sick leave.
- Pension scheme.
How to Apply
To apply, please send your CV along with a short note explaining how you meet the requirements and why you would like to join Reset Health. Interviews will be held on a rolling basis.
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