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Agile Service Delivery Manager (Secrets Management)
A major international financial institution is strengthening delivery across its global Secrets Management function, supporting critical technology and security initiatives that span multiple build-and-run squads worldwide. The mission is to drive consistent, high-quality service delivery across a matrixed, globally distributed technology organisation, applying Agile best practices to keep delivery on track, risks managed, and stakeholders aligned.
You will provide hands-on Agile delivery leadership across multiple squads, acting as Scrum Master while driving end-to-end program and project delivery for strategic initiatives supporting the Secrets Management function.
Key Responsibilities
- Lead Service Delivery: Own delivery across multiple technology squads, projects, and initiatives supporting the Secrets Management function
- Drive Program & Project Delivery: Coordinate end-to-end delivery across multi-functional, globally distributed build-and-run squads in a matrixed environment
- Apply Agile Practices: Perform Scrum Master responsibilities across multiple squads, facilitating sprint ceremonies, planning sessions, stakeholder meetings, and executive updates
- Manage Risk & Governance: Identify, track, and manage risks, issues, dependencies, and mitigation strategies; drive process improvements and delivery standards
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Required Skills
- Delivery Experience: 4+ years of Agile service delivery and/or project management experience within technology organisations, including large-scale, enterprise-level projects or service deliveries
- Agile & Scrum Expertise: Strong hands-on Scrum Master experience, with the ability to manage multiple concurrent initiatives and competing priorities
- Technical & Governance Exposure: Technical understanding of Public Cloud-deployed projects/services, plus experience managing product requirements, process analysis, delivery planning, and execution governance
- Stakeholder & Tooling Skills: Excellent stakeholder management, communication, and facilitation skills; experience with Agile lifecycle tools such as JIRA, and strong proficiency with Excel, Word, and SharePoint
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Desirable Skills
- Experience with Kubernetes, as a practitioner or project manager
- Background within Financial Services technology environments
- Knowledge of cybersecurity, particularly PKI and/or secrets management
- Familiarity with Kanban in addition to core Agile Scrum methodology
The mthree Expert Model
This role is offered through the mthree Expert Programme. As an mthree Consultant, you are directly employed by us with full market-rate compensation, targeted skill development, and dedicated talent management. You will be deployed exclusively to this single Tier-1 banking client with a structured, transparent path to direct permanent conversion.
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