Stakeholder Management & Communication

• Communicate effectively with technology, product, business, and senior leadership stakeholders.
• Ensure alignment between product vision, business objectives, and delivery outcomes.
• Build strong, collaborative relationships across cross-functional teams and external partners.
• Escalate risks, dependencies, and delivery challenges appropriately.
• Influence decision-making through clear communication and evidence-based recommendations.

Delivery Excellence

• Lead and coordinate multiple Agile teams to ensure successful delivery against programme objectives.
• Drive continuous improvements in Agile delivery, engineering practices, and team performance.
• Work closely with Service Management and operational teams to ensure smooth transition into production.
• Support adoption of DevSecOps principles and engineering best practices.
• Champion operational stability, resilience, and service excellence.

Governance, Planning & Supplier Management

• Contribute to quarterly and annual planning activities.
• Support capacity planning, forecasting, and delivery roadmaps.
• Participate in budget discussions and investment planning.
• Collaborate with third-party suppliers and partners to ensure delivery alignment and value realization.
• Ensure governance standards, compliance requirements, and operational plans are effectively implemented.

Essential Skills & Experience

Agile & Scrum Expertise

• Certified Scrum Master (CSM, PSM I, or equivalent).
• Extensive experience working as a Scrum Master within software development environments.
• Strong understanding of:
  • Scrum Framework
  • Agile Principles and Practices
  • Servant Leadership
  • Team Coaching and Mentoring
  • Agile Metrics and Reporting
  • Sprint Planning and Estimation
  • Retrospectives and Continuous Improvement
  • Conflict Resolution and Facilitation Techniques

Leadership & Stakeholder Management

• Proven experience facilitating Agile delivery within large, complex programmes.
• Strong communication, negotiation, and stakeholder management skills.
• Experience working in highly regulated and public-sector environments.
• Ability to effectively communicate technical risks, dependencies, and delivery challenges to senior management.

Technical Awareness

• Strong understanding of modern software engineering practices and technology ecosystems including:
  • AWS Cloud Services
  • Java
  • Python (Celery, Multithreading)
  • Microservices Architecture
  • Kafka
  • ReactJS
  • NodeJS
  • PostgreSQL
  • Kubernetes
  • Helm
  • Docker
  • Jenkins / CI-CD
  • Ansible
  • Vault
  • Consul
  • Git
  • Selenium
  • JUnit / TestNG
  • Cucumber / Gherkin
  • REST API Testing
  • SOAP UI / Postman

Additional Knowledge

• Awareness of AI adoption within Software Development Lifecycle (SDLC).
• Understanding of DevSecOps principles and modern engineering practices.
• Knowledge of release management processes and container-based deployments.

Nice to Have

• Software Engineering or Development background.
• Previous Technical Lead or Team Lead experience.
• PSM II, CSP, or Advanced Scrum Certifications.
• SAFe Certification and scaled Agile delivery experience.
• Exposure to Agile methodologies such as Kanban, XP, Crystal, or FDD.
• Experience with:
  • Test-Driven Development (TDD)
  • Acceptance Test-Driven Development (ATDD)
  • Continuous Integration
  • Continuous Testing
  • Pair Programming
  • Automated Testing

What Success Looks Like

You will be successful in this role if you:

• Build trusted and collaborative relationships across teams and stakeholders.
• Enable high-performing Agile teams that consistently deliver business value.
• Drive Agile transformation and continuous improvement initiatives.
• Improve delivery predictability, quality, and operational stability.
• Foster a culture of innovation, engineering excellence, and customer focus.
• Champion evidence-based decision-making and measurable outcomes.
• Continuously improve team capability, delivery efficiency, and stakeholder satisfaction.