Nexify Infosystems
Scrum Master/Delivery Lead — Core Platforms
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Position: Scrum / Delivery Lead — Core Platforms
Location: London (hybrid)
Duration: 12+ Months Contract
Team: Global DTC Engineering, Core squad
Reports to: Director, DevOps (Global DTC Engineering)
Role summary
Delivery lead for the Core platform estate: OMS, Service Cloud, and Agentforce. Same global footprint as the Storefront estate, with significant cross-platform dependencies (order flow, fulfilment sync, customer service, and agentic capabilities span both). You will run scrum delivery across the Core teams on a two-week cadence, with a strong emphasis on managing dependencies into and out of Commerce/Storefront.
Key responsibilities
- Run scrum ceremonies for the Core squads: planning, stand-ups, reviews, retrospectives, refinement, on a two-week sprint cadence.
- Own delivery predictability across three platforms (OMS, Service Cloud, Agentforce): velocity, capacity, burndown, and escalation.
- Manage cross-platform dependencies as a first-class responsibility, coordinating shared release windows and sequencing with the Commerce/Storefront delivery lead so integrated changes land safely.
- Coordinate the QA lifecycle (QA, SIT, UAT, regression) across integration points, where a single test scenario often spans OMS, storefront, and Service Cloud.
- Manage the release train across the three platforms under SOX / ITGC controls, with attention to integration and fulfilment defects.
- Interface with product, stakeholders, and vendor partners; maintain Jira hygiene and transparent status.
- Support incident triage for integration and fulfilment defects, feeding patterns back into planning.
- Drive continuous improvement in flow, dependency management, and automation adoption.
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Required experience
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- 5+ years delivery / scrum lead experience running concurrent agile teams, including distributed teams.
- Experience delivering on order management (OMS), CRM / Service Cloud, and ideally Agentforce or comparable Salesforce platforms.
- Strong track record managing cross-team and cross-platform dependencies and integration delivery.
- Strong Jira and agile-metrics command; proven predictability and throughput improvement.
- Experience coordinating QA, SIT, and UAT across integrated systems.
- Comfortable in a controlled environment (SOX / ITGC or equivalent).
Nice to have
- Integration / middleware or fulfilment-sync experience (e.g. OMS-to-carrier, AfterShip-style flows).
- Exposure to agentic / AI platforms and Agentforce.
- Scrum certification (CSM / PSM) or SAFe.
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