Intec Select
Second Line Support Engineer
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Service Desk Engineer | London | Contract or Permanent
Overview
We're hiring a Service Desk Engineer for a business-critical IT function. This role goes beyond standard Tier 2 support - you'll own SOX ITGC execution (user provisioning, deprovisioning, access reviews) and act as a key point of contact for internal/external audits.
Details
- Location: London (Hybrid, 4 days P/W on-site)
- Perm: £50,000
- Contract: £250-£300 p/d
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Responsibilities
- Escalation point for Tier 1, resolving complex hardware/software/network issues
- Support M365, Entra ID, Exchange Online, Intune, Teams
- Execute SOX controls and maintain audit-ready evidence
- Support audit cycles, walkthroughs, and control testing
- Root cause analysis, incident/problem management, onboarding/offboarding
Skills & Experience
- 3+ years in Service Desk/Technical Support
- Hands-on M365 admin experience (Entra ID, AD, Intune, PowerShell)
- Experience with user access administration
- Exposure to audit/compliance work - SOX-regulated environments a plus
- ITIL, CompTIA, or Microsoft AZ-900/AZ-104 certs desirable
- MacOS endpoint management (ABM), end device configuration
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