Adecco
Section 20 Consultation Officer- Home Ownership (Temp: London)
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Section 20 Consultation Officer - Temporary Assignment
A fantastic opportunity has emerged for a Section 20 Consultation Officer to join the Home Ownership team at one of Adecco's most improved public sector housing clients in a temporary assignment, initially for three months. This is a full-time role for 35 hours each week (Monday to Friday), working hybridly from our client's North London office.
About the Role
As a Section 20 Consultation Officer, you will play a key role in ensuring statutory compliance and effective delivery of major works consultation and billing processes.
You will be responsible for preparing and issuing Section 20 consultation notices and major works invoices, ensuring all documentation is accurate and served in line with legislative requirements, company policies, and strict statutory timescales.
Key Responsibilities
- Manage the end-to-end Section 20 consultation process, ensuring consistency, accuracy, and compliance with relevant legislation and procedures
- Provide advice and guidance to colleagues and residents on major works consultation, billing, and leaseholder obligations
- Liaise with leaseholders, resident groups, and stakeholders to support understanding and maximize income recovery for major works
- Prepare documentation and present evidence for First Tier Tribunal or Court proceedings where required
- Maintain accurate manual and electronic records, ensuring data is up to date and compliant with company standards
- Monitor performance against targets and contribute to service improvements and process development
- Investigate enquiries, complaints, and Member/MP correspondence, providing clear and timely responses
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You will take responsibility for managing your workload independently, making informed decisions on complex cases, and ensuring all statutory and corporate deadlines are met.
About You
We are looking for a detail-oriented and customer-focused individual who can work effectively in a fast-paced and high-pressure environment.
You will:
- Have experience working in a customer-facing role, providing advice and information to residents or stakeholders
- Demonstrate strong organizational and administrative skills, with excellent attention to detail
- Be able to manage competing priorities and deliver work to strict deadlines
- Have the ability to review and interpret information and apply policy in a practical and consistent way
- Be a confident communicator, able to explain complex information clearly and handle challenging conversations professionally
- Show initiative and take ownership of your caseload, working both independently and collaboratively
- Possess a strong working knowledge of leasehold legislation, service charges, and major works consultation processes (desirable but not essential)
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Requirements
You must have:
- Good standard of literacy and numeracy with strong attention to detail
- Experience of office administration systems, case management, and record keeping
- Ability to work effectively in a busy, customer-focused environment with changing priorities
- Experience of responding to enquiries from the public and providing clear, accurate advice
Additional Information
- The role reports to the Home Ownership Manager and has no direct line management responsibility
- The role may require attendance at evening meetings, tribunal hearings, or other company locations
- You will be expected to support continuous improvement and contribute to service development within the team
Only applicants who feel they meet the above criteria and who can interview in early/mid September 2026 need apply.
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