Mitie Cleaning & Hygiene Services
Security Account Manager
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Job Objectives And Responsibilities
Operational Management
- To ensure all site and the assets within are as secure as possible at all times.
- To ensure that Mitie continually and consistently provide a robust security solution both from Security Officers on site and with provided electronic security systems.
- To be responsible for the day to day supervision and performance of the service team to Lloyds
- To measure performance and make appropriate and agreed changes for improvement
- To drive excellence in all areas of Mitie Security Services
- Understanding client needs and working collaboratively with the client to understand and mitigate risks, improve added value to service offering and deliver efficiencies
- Works collaboratively with all stakeholders to review and implement relevant operational processes for the business
- Ensure all processes and policies are correctly applied and adhered to at all times.
- Undertake monthly audits of processes to ensure compliance
- Undertake regular tests of processes to ensure robust application
- Ensure all officers at all locations are correctly trained for required duties
- Work with operational management teams to ensure that all shifts are covered with correctly trained officers
- Undertake meetings and conference calls with client when required
- Timely completion and submission of monthly reports
- Creating reports as required and ensuring online/shared reports are kept up to date
Main duties
- To have a thorough knowledge of routine and emergency procedures and be able to respond efficiently and appropriately to any eventuality.
- To provide the highest level of customer service, ensuring that all persons either visiting or working at the site are treated courteously and professionally at all times.
- Effectively oversee all tasks, in-line with SOPs.
- To respond and manage all incidents and follow escalation procedures.
- Support the Security Control Room operation, email account inbox, CCTV and telephones at all times, responding promptly and appropriately to requests and duties.
- Overseeing the management of site Access Control System, including oversight of alarm response, adding of access to passes, issuing of new staff passes and responsibility for termination and deletion of Security access passes.
- Provide the highest standards of written reports.
- To support the administration, issue and return of all keys, body worn cameras, and radio communication equipment.
- Comply with Mitie policies and procedures advising the Operations Manager on any failures to comply and ensure the correct action is taken to resolve such issues.
- To act as an ambassador to the client organisation ensuring that their business is represented in the highest manner in all the duties undertaken by you, and by the security team.
- Carry out post visits
- A valid frontline and SIA CCTV license is essential
- Demonstrable competence in the detection of dishonesty/criminal activity
- Ability to provide support in a constructive way in a challenging environment
- Effective team player but must also be capable of working unsupervised
- Ability to work in a fast-moving security environment
- Strong capability in the use of CCTV technology
- Good attention to detail
- Excellent organisation, and communication skills
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Person Specification
- Able to gain and to maintain an SIA licence.
- Willing to undergo a 5 year employment check and able to account for a full 5 year history, providing evidence of all employment, unemployment, training etc during this period in line with strict vetting criteria.
- Able to provide I.D documentation proving identity, right to work and all previous and current addresses in line with strict vetting criteria.
- Must have excellent communication and customer service skills.
- Must be courteous and professional at all times, taking pride in their personal appearance.
- Must have an excellent work ethic, be reliable and able to work as part of a team or independently.
- Good IT Skills
- Ability to work under pressure
- SIA licence essential
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
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Your very own career expert that helps elevate your application to the next level.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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