Joint Counter-Terrorism Risk & Incident Management

• Scenario Modelling: Lead the centre’s approach to risk mitigation and incident response planning for a diverse range of security threats and emergency scenarios.
• Proportionate Mitigation: Evaluate likelihood, vulnerabilities, and consequences to implement proportionate preventative physical controls, procedural barriers, and immediate crisis management actions.
• Estate Protection: Maintain expert knowledge of Hostile Vehicle Mitigation (HVM), perimeter access control, advanced CCTV systems, search regimes, dynamic lockdown, invacuation protocols, and emergency communications.
• External Networks: Partner closely with Counter Terrorism Policing, regional police forces, emergency services, and regional intelligence networks to align incident planning with current guidance.

Security & Resilience Risk Assessments

• Risk Ownership: Own and maintain the centre’s overarching Security Risk Assessment.
• Targeted Assessments: Develop and update specific risk assessments for counterterrorism, major incidents, high-profile events, and large-scale estate developments.
• Operational Integration: Translate complex risk assessments into practical, clear operational controls and emergency checklists for frontline teams.
• Vulnerability Management: Identify physical, technological, or procedural vulnerabilities and build formal business cases for infrastructure and resilience improvements.
• Change Management: Ensure significant estate alterations, seasonal events, and landlord construction projects receive appropriate security-risk and business-continuity consideration.

SOPs, Policies & Crisis Procedures

• Procedural Governance: Lead the development and governance of security Standard Operating Procedures (SOPs) and Emergency Response Plans.
• Scope of Procedures: Ensure clear, legally compliant, and regularly exercised SOPs are in place for:
  • Emergency response, critical incident command, and escalation
  • Dynamic lockdown, Evacuation, and Invacuation
  • Threat verification, suspicious items, and hostile reconnaissance
  • Mass notification, emergency communications, and alert systems
  • Protest, public disorder, and anti-social behaviour
  • Mass casualty management and emergency-service collaboration

Crisis Command & Business Resilience

• Crisis Command: Take a critical, senior command role within the centre’s incident and crisis-management structure during any major security event.
• Operational Control: Ensure effective infrastructure exists for command and control, incident containment, mass emergency communications, and emergency-service integration.
• Resilience: Lead business continuity, asset preservation, and operational recovery frameworks following any major incident.
• Lessons Learned: Oversee the annual major incident exercise programme, ensuring all identified lessons are formally recorded, assigned, and closed out to continuously improve centre resilience.

Leadership & People Management

• Visible Leadership: Provide inspiring, professional leadership across the entire security function, establishing high behavioural standards.
• Talent Development: Coach, mentor, and build succession plans for supervisors and future security and crisis leaders.
• Accountability: Drive a culture of continuous improvement, challenging poor performance while celebrating excellence.
• Purpose-Driven Culture: Ensure all personnel understand not just what emergency procedures require, but the critical why behind them.
• Cross-Functional Collaboration: Promote seamless communication between security, customer service, housekeeping, maintenance, and the wider centre management team during daily operations and crisis events.

Stakeholder & Partnership Management

• Strategic Alliances: Cultivate deep operational relationships with Counter Terrorism Policing, blue-light emergency services, local authorities, and regional Business Crime Reduction Partnerships (BCRP).
• Community Engagement: Represent the centre at regional security forums, landlord meetings, and cross-border crisis resilience partnership initiatives.

Essential Experience

• Scale & Complexity: Significant senior security and crisis-management experience within a high-footfall, complex environment, specifically a regional shopping centre, major transport hub, stadium, or similar sprawling publicly accessible location.
• Duty Management: Proven experience working in a Duty Manager / Centre Management capacity with broad operational oversight beyond security (e.g., managing customer service, facilities escalation, or commercial real estate ops).
• Legislation: Deep, demonstrable working knowledge of Martyn’s Law / the Terrorism (Protection of Premises) Act and its practical execution within large estates.
• Protective Security & Crisis Management: Comprehensive understanding of modern counterterrorism, protective-security, and emergency management principles.
• Risk & Policy Management: Proven experience authoring high-quality security risk assessments, emergency plans, scalable SOPs, and crisis protocols.
• Exercise Delivery: Track record of designing and delivering major-incident exercises, crisis simulations, and table-top scenarios.
• Partnership Working: Extensive experience collaborating with police, Counter Terrorism Policing, and blue-light services.
• Technology Proficiency: Strong command of security technologies, including enterprise CCTV networks, access control, mass notification systems, and incident-management software.
• Team Leadership: Experience managing large security teams, whether directly employed or via an outsourced specialist security provider.

Leadership Requirements

• Presence: A highly confident, credible, and influential senior leader.
• Perspective: Strategically minded while maintaining an acute understanding of frontline operational realities and emergency response limits.
• Composure: Exceptionally calm, analytical, and decisive under pressure during major critical incidents and broad operational crises.
• Constructive Challenge: Comfortable challenging existing practices and senior stakeholders to elevate security, compliance, and crisis readiness standards.
• Communication: An exceptional communicator who translates complex security risks and crisis commands into clear, practical operational actions across all levels.

Qualifications & Professional Development

• Education: Recognised security or Operations qualification (e.g. NVQ level 5 or 6) or equivalent senior professional experience.
• CT Training: Advanced counterterrorism/protective-security and incident command training relevant to publicly accessible locations.
• Core Modules: Valid ACT Awareness and ACT Security certifications.
• Licensing: Valid SIA Licence appropriate to the senior responsibilities of the role.
• Collaboration: Jessip Gold commander course
• A willingness to further develop managerial skills and knowledge.

About The Company:

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