Mitie Cleaning & Hygiene Services
Security Officer
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Position: Security Officer (Days/Nights)
Location: West Ham Bus Garage
Pay Rate: £14.80 per hour
Hours: Average 42 hours per week, Overtime available
Shift Pattern: 4 On / 4 Off Rolling Roster
This role operates on a 4 on / 4 off rolling shift pattern. Candidates must be flexible and able to work days, nights, weekends, and bank holidays as part of the roster and when operationally required.
Licence Requirements
Valid SIA DS/SG Licence and CCTV Licence (or currently undertaking CCTV training) are mandatory.
Benefits
- Free travel on London Transport (non-contractual)
- Pension scheme
- Employee share scheme
- Access to online GP services
- Discounts for shopping, cinema, and more
- Paid holidays
- Friendly and supportive team environment
- Training and career development opportunities
- Opportunities for progression into permanent roles
- Overtime opportunities
An exciting opportunity has arisen for a Security Officer to join the Mitie Security team at West Ham Bus Garage.
The successful candidate will be responsible for maintaining a safe and secure environment, protecting people, property and assets, and ensuring compliance with client and company procedures.
Key Responsibilities
- Monitor and control access to the site, ensuring only authorised persons and vehicles gain entry.
- Conduct regular security patrols of the bus garage, buildings, yard areas, and perimeter.
- Monitor CCTV, access control systems, alarms, and other security equipment.
- Respond to incidents, alarms, emergencies, and security breaches in accordance with site procedures.
- Complete detailed incident reports and ensure all occurrences are accurately documented.
- Liaise professionally with TfL management, bus operators, contractors, visitors, and emergency services.
- Ensure Assignment Instructions, SOPs, and Health & Safety procedures are adhered to at all times.
- Investigate and report security incidents, defects, hazards, and breaches of procedure.
- Support emergency evacuations, fire alarm activations, and business continuity arrangements.
- Monitor contractor activity and ensure compliance with site access requirements.
- Report maintenance, security, and safety faults through the appropriate channels.
- Maintain accurate records, patrol logs, and shift documentation.
- Escalate operational issues promptly to the Supervisor, Duty Manager, or Management Team.
- Provide a professional and customer-focused service at all times.
- Undertake any other reasonable duties requested by management in support of the contract.
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Essential Requirements
- Valid SIA Door Supervisor or Security Guarding and CCTV Licence (or currently undertaking CCTV training).
- Previous experience within the security industry.
- Excellent communication and interpersonal skills.
- Strong report-writing and incident-management abilities.
- Good knowledge of access control, CCTV, and site security operations.
- Ability to remain calm and make effective decisions under pressure.
- Competent IT skills, including Microsoft Office applications.
- Strong customer service skills.
- Flexible approach to working hours and operational requirements.
Desirable Requirements
- Experience working within a transport, depot, or critical infrastructure environment.
- First Aid qualification.
- Knowledge of TfL security procedures and standards.
Why Join Mitie?
Mitie is the UK's leading facilities management and security services provider, delivering professional solutions across critical infrastructure, transport and public sector environments.
At Mitie, we are committed to investing in our people through training, development and career progression opportunities.
Working at West Ham Bus Garage offers the opportunity to be part of a professional security team supporting a key Transport for London operation.
Join Mitie and build a rewarding career with one of the UK's leading security providers. Together, our diversity makes us stronger.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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