Purpose of the Role

The Metrocentre Security Officer will maintain exemplary standards of security and customer service to customers and retailers. The role is public facing with officers acting in a professional and courteous manner at all times.

This role ensures the centre is a safe and welcoming place for everyone.

A can-do attitude is essential to this role.

Key Responsibilities

• To be part of a team in a permanent rostered shift pattern covering days and late shifts.
• Interaction with all visitors/tenants in the centre, delivering a first-class customer service going the extra mile.
• Professional, friendly, courteous, and helpful, looking for opportunities to interact with everyone in the centre.
• To ensure a smart appearance, adhering to the uniform policy.
• Must be able to work with external agencies including local authorities and law enforcement.
• Ensure a timely, effective response to all security incidents/Provide support to third party contractors/visitors ensuring all site procedures and policies are followed.
• Carry out proactive patrols of the centre focusing on public safety and suspicious activity.
• Carry out Counter Terrorism Training reinforcing our security strategy.
• Manage unauthorised access by excluded persons.
• Respond to the site radio system, maintaining professional radio procedures at all times.
• Accurate completion of site records/reference materials including Health & Safety records, Incident Forms.
• Undertake any other reasonable duties as required to meet the needs of the business.