Purpose of the Role

At The Ridings, our security officers play a vital role in providing a friendly, safe, and welcoming destination for our customers and retailers.

Often the first people our customers will see, we are looking for somebody who delivers exceptional customer service and who has a positive attitude and a friendly demeanour.

This is a permanent 40-hour per week contract. Your duties will include carrying out a range of security activities including patrolling the centre and car parks, liaising with retail staff, assisting members of the public, completing detailed and accurate incident reports, and offering a highly visible and professional security presence.

Key Responsibilities

This document sets out the primary duties and responsibilities of the above position.

The duties and responsibilities described below are not intended to be exhaustive.

• To work as part of the site security team.
• To readily interact with all visitors / tenants within the building(s)/facility, delivering a best-in-class customer-focused service.
• Carry out regular patrols as detailed in the security assignment instructions.
• Proactive reporting.
• Ensuring compliance with company procedures, site-specific procedures, and industry standards.
• Responding to security incidents in a timely manner.
• Being professional, pleasant, friendly, courteous, and helpful whilst carrying out your duties.
• To maintain professional appearance with company-issued uniform.
• To ensure that the location you are working remains a safe environment for staff/tenants/visitors and the Savills team alike.
• Ensuring all incidents are managed in accordance with the company handbook, site policies, and company policies.
• Liaising with the supervisory team members and management, proactively reacting to incidents and ensuring that colleagues are fully briefed and supported.
• To deal effectively and efficiently with any emergencies, such as but not limited to, evacuations, fire & ASB.
• Diligent management and maintenance of site records via DOB or local facility method.
• To have an understanding of Fire & intruder systems, front end only (training will be provided at each site).
• Monitoring and reporting any equipment faults in a timely manner and in line with the SOPs of the centre.
• Assist and support the security lead, site management with any reasonable or practical requirement.
• Undertaking of any other reasonable duties at the site management or area managers' requirement to meet the needs of the business.