Rendall & Rittner
Security Officer
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SECURITY OFFICER
Rendall & Rittner
£26,475
White City Living
Role Overview / Development Details
You’ll be part of the frontline team at White City Living, a landmark St James development delivering up to 1,465 new homes in West London. Residents enjoy 39,000 sq ft of world-class amenities, from lounges and cinemas to pools and a Health Club with virtual golf, creating a premium, hospitality-led environment. With White City and Wood Lane Underground stations at the entrance, the estate has a vibrant pace and varied footfall. You’ll combine a polished front-of-house presence with vigilant estate safety, supporting residents, guests, and contractors across lobbies, leisure spaces, and external areas. It’s a role where your calm authority, great people skills, and attention to detail will make everyday living feel effortless and secure.
ROLE EXPECTATIONS
You will provide a visible, reassuring security presence, controlling access, monitoring CCTV, completing patrols, and responding to incidents with professionalism and care. You’ll work closely with concierge and the estate team to keep people and property safe, while delivering a welcoming, service-led experience for residents and visitors. Shifts are 10:00–22:00 on a 4 days on, 4 days off pattern.
What Success Looks Like
- Residents and visitors feel genuinely safe, welcome, and well looked after at all times.
- Unauthorised access is prevented through vigilant monitoring, smart decision-making, and firm but friendly communication.
- Incidents and near misses are handled swiftly, documented accurately, and escalated appropriately.
- Proactive patrols identify risks early, reducing false alarms, hazards, and service disruptions.
- Clear, timely handovers, and reports keep colleagues and managers fully informed.
- Strong teamwork with concierge, contractors, and the estate team keeps operations smooth during busy periods.
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How You'll Spend Most Of Your Time
- Managing access control and visitor registration, issuing passes, and maintaining accurate logs.
- Conducting regular internal and external patrols across buildings and facilities.
- Monitoring CCTV and security systems, responding to alarms, and investigating activations.
- Handling incidents and emergencies, supporting evacuations, and coordinating with emergency services when required.
- Writing thorough reports, maintaining occurrence books, and delivering concise handovers.
- Working closely with concierge, assisting with resident enquiries, and overseeing contractor movements and key control.
Who This Role Is For
- You’re calm under pressure, approachable, and confident making sound decisions.
- You take pride in your professional appearance, communication, and standards.
- You’re a team player who can work independently and follow procedures precisely.
- You’re tech-comfortable with security systems and quick to learn new tools.
- The 10:00–22:00, 4 on 4 off shift pattern suits your lifestyle and commitment to reliability.
Experience That Helps
- Security experience in high-end residential, hotels, or corporate environments.
- SIA Door Supervisor or Security Guarding licence and familiarity with access control and CCTV systems.
- Experience completing incident reports, daily logs, and effective handovers.
- Knowledge of fire safety procedures, panel checks, and evacuation support.
- First aid awareness or training and confidence engaging with emergency services.
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What We Offer
- 16 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money, and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness, and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent, and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems, and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on your customer service approach, situational judgement, and incident management, plus familiarity with access control, CCTV, and report writing
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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