Mitie Cleaning & Hygiene Services
Security Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Better places, thriving communities.
Security Officer
Mitie
Location: White Rose Shopping Centre, Leeds
Position: Security Officer
Contract Type: Full-Time
Hours: 4 on 4 off 12 hour shifts
Join Our Team at White Rose Shopping Centre
Mitie is one of the UK's leading facilities management and security service providers, delivering exceptional security solutions across a wide range of sectors. We are currently recruiting for a Security Officer to join our professional team at the White Rose Shopping Centre, Leeds.
This is an exciting opportunity to work within one of Yorkshire's premier retail destinations, helping to provide a safe, secure, and welcoming environment for customers, retailers, contractors, and colleagues.
As a Security Officer, you will play a vital role in protecting people, property, and assets while delivering outstanding customer service and maintaining the highest standards of professionalism.
Key Responsibilities
Security & Customer Service
- Provide a visible and professional security presence throughout the shopping centre.
- Carry out patrols of the centre, service areas, and external locations.
- Maintain a safe and secure environment for customers, tenants, visitors, and staff.
- Deliver excellent customer service and assist visitors with enquiries.
- Support retailers and business partners by responding to incidents and concerns promptly.
- Act as an ambassador for White Rose Shopping Centre and Mitie.
Incident Management
- Respond effectively to security incidents, emergencies, and alarm activations.
- Accurately record incidents and complete all reports and notebook entries.
- Escalate incidents appropriately and liaise with management, emergency services, and the Mitie Communications Centre when required.
- Preserve evidence and support investigations where necessary.
Health, Safety & Compliance
- Identify and report hazards, unsafe conditions, and security risks.
- Ensure compliance with Assignment Instructions, company policies, and legal requirements.
- Follow all health and safety procedures and emergency response plans.
- Complete scheduled welfare checks, check calls, and operational tasks as required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Professional Development
- Complete all mandatory training and competency assessments.
- Maintain all required licences and qualifications.
- Participate in continuous professional development opportunities.
- Keep up to date with site procedures and operational changes.
What We're Looking For
Essential Requirements
- Previous experience within a security role.
- Valid SIA Security Door Supervisor Licence.
- Excellent communication and interpersonal skills.
- Strong observational and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Good written and verbal communication skills.
- A flexible and reliable approach to working shifts.
Desirable Requirements
- Experience working in a retail, shopping centre, or customer-facing environment.
- First Aid qualification.
- CCTV Licence
What You'll Bring
The Successful Candidate Will Demonstrate
- Professionalism and integrity.
- Excellent customer service skills.
- Strong attention to detail.
- Reliability and accountability.
- A proactive and vigilant approach to security.
- Confidence when dealing with challenging situations.
- A commitment to personal development and continuous improvement.
What We Offer
- Competitive salary and benefits package.
- Full training and ongoing development.
- Access to career progression opportunities within Mitie.
- Uniform provided.
- Opportunity to work at one of Leeds' leading retail destinations.
- Supportive team environment within a nationally recognised organisation.
Apply Today
If you are passionate about security, customer service, and making a positive difference, we'd like to hear from you.
Join Mitie at White Rose Shopping Centre and help us create a safe, secure, and welcoming environment for everyone who visits and works here.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location