Carlisle Support Services
Security Officer
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Job Introduction
The Benefits
- Flexible financial support with instant access to earned and authorised wages.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Quality kit and uniform – so you feel comfortable and can perform your role effectively.
- Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
- Long service and recognition awards - celebrating your achievements.
- Excellent hourly pay rate
The Role
Working alongside fellow Healthcare Security Officers and Trust colleagues, you will provide a professional 24/7 security service, helping to maintain a safe and secure environment for staff, patients, and visitors. You will respond to incidents, offer assistance and advice, and balance security requirements with a positive visitor experience. Strong communication, teamwork, professionalism, and a customer-focused approach are essential.
Your core role will include but not be limited to the following activities:
- Patrol internal and external areas to protect people, buildings, and property.
- Respond promptly to security incidents, fire alerts, alarms, and emergencies.
- Support clinical teams with challenging situations, patient monitoring, and safe restraint when required.
- Use effective communication and de-escalation techniques to manage aggressive or disruptive behavior.
- Assist and direct patients, visitors, and staff in a professional and courteous manner.
- Monitor CCTV, access control, ID badges, parking, and traffic across the estate.
- Investigate, record, and report incidents, crimes, hazards, and security defects.
- Carry out escorts and support major events and security operations.
- Manage lost property and enforce Trust policies, including no smoking and access control.
- Maintain confidentiality and follow all safety, equality, inclusion, and data protection requirements.
- Wear the required uniform and maintain equipment to a professional standard.
- Complete other appropriate duties as directed by the Security Team Leader.
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Is this you
- Valid SIA Security Officer licence.
- At least one year of security experience within a healthcare environment.
- Physical Intervention Level 2 and Conflict Resolution qualifications.
- Knowledge of restraint and de-escalation techniques.
- Strong written and verbal communication skills.
- Good investigation, reporting, and record-keeping abilities.
- Excellent customer service and interpersonal skills.
- Physically fit and able to respond effectively to emergencies.
- Professional appearance and conduct at all times.
- Ability to work independently and as part of a team.
- Willingness to undertake any additional training required.
First Aid, an SIA CCTV licence, and additional security-related qualifications would be advantageous.
Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, birth certificate, or a valid share code.
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About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.
We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.
Equality, Diversity, and Inclusion
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.
We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.
We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.
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