Mitie Cleaning & Hygiene Services
Security Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Better places, thriving communities.
Job Overview
SHIFT PATTERN: 4 ON 4 OFF - NIGHTS/DAYS
To protect our customer's property, people, and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Delivering results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To undertake additional training to ensure continuous self-development.
Main Duties
Operations
Physical Elements of the Role
- Responsible for using X-Ray machines to identify dangerous objects in baggage/wings and preventing those objects from being transported onto aircraft.
- Maintain focus and awareness within an environment containing numerous distractions, people, and noise.
- Operation of x-ray machines, physical inspection of baggage and people.
- Work within a demanding environment, which includes noise from alarms, machinery, people, distractions, time pressure and the requirement to identify and locate potentially life-threatening devices and devices intended on creating massive destruction.
- Make effective decisions in both crisis and routine situations.
- An other duties as directed by the Aviation Supervisor, Aviation Service Delivery Manager or National Operations Manager.
The Aviation Security Officer role is a physical one, with an average level of fitness and must be maintained.
It is a requirement of Mitie to complete an airside driving medical every 3 years.
The company must be informed of any prescribed medication likely to affect your performance whilst at work and operates a robust Drugs and Alcohol policy. Refer to the company Staff Handbook for additional information or speak to your Line Manager.
Your Conduct – On a Daily Basis
- You will demonstrate calmness – Keeping resolute under pressure. Behaviours expected would be that you do not become defensive or irritated when times are challenging. Expectation is that you will be competent when dealing with any incident. You must be able to handle stressful situations and you will be a settling/calming influence in a crisis.
- You will be customer focused – you will be dedicated to meeting the expectations and requirements of internal and external customers. Get first-hand customer information and use it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- You will maintain Integrity and Trust – You will be widely trusted and seen as a direct, truthful and trustworthy individual who can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent themselves for personal gain.
Our teams need to respond to changing and challenging situations and operational needs and developing priorities. A flexible and responsive approach is required to balance conflicting and changing pressures in the work environment in a respectful and constructive way.
Team working is crucial in this role so it is essential that you get along with others, appreciate differences and contribute to creating a positive and inclusive working environment. You must encourage others to be open and work collaboratively with other teams, units and/or functions.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your commitment to providing a strong focus on Customer Service is essential to maintain the high standards and professionalism of our service.
You must be open to new learning and development experiences and take ownership of your own learning and development as well as developing others by acting as a coach, modelling effective behaviour and using feedback to improve skills.
You must be willing to support and champion new initiatives and changes in working practices and inspire confidence across your teams to do the same, leading, involving and motivating others both within the site staff and the wider Airbus community.
You are expected to conduct yourself with confidence and absolute integrity at all times.
Dress and appearance must be appropriate to the role and activity you are undertaking. The company recognises the right to individual expression. However, body modifications are expected to be removable or covered up, whilst on duty. Where modifications cannot be covered up, they should not be offensive in nature.
A change of shift, for operational purposes, may be invoked at short notice to meet the requirements of the business. This is not to be interpreted as a change of shift rota.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.
The Environment in Which You Will Be Working
- You could be working for prolonged periods in relatively climatic changing environments.
- You will be required to work permanent days or nights shift pattern subject to the role applied for (discuss at interview stage) and you may be required to stay late at short notice should the circumstances require it, for example where an aircraft arrival or departure is delayed.
- You will work constructively and proactively with a variety of teams and departments within customer, combined with external organisations. You will be expected to seek opportunities to work collaboratively with other teams, to model respectful and helpful behaviours.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Are Looking For
- Previous experience is essential and likely to have gained in an aviation and/or industrial environment.
- The post-holder is required to be educated to a satisfactory standard, physically fit, well-presented and hold a current driving license that is free of endorsement.
- Flexibility in working hours and IT literacy are essential to meet the requirements of the department.
- SIA License PREFERRED but not essential
- Must have a full driving licence (automatic acceptable)
- 5-year checkable history.
- Capable of achieving an SC and CTC clearance
Desirable
The following professional qualifications are preferred (training will be provided where required):
- Department for Transport NASP level 1
- Qualification in Health & Safety
- Certified in First Aid
- Manual Handling
Our Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location