Emergency Preparedness

• Support the planning and delivery of scheduled emergency drills in accordance with the hotel's emergency preparedness program.
• Maintain familiarity with fire alarms, emergency systems, evacuation arrangements, and designated response procedures.
• Ensure relevant emergency equipment and resources are appropriately maintained and operational concerns are promptly reported.
• Respond to emergencies in accordance with hotel procedures, prioritising the safety of guests, colleagues, and visitors.
• Support evacuation, incident management, and business continuity arrangements as required.
• Liaise with Engineering and other relevant departments to support life-safety system testing, emergency readiness, and remedial actions.
• Maintain appropriate records of emergency exercises, identified issues, and follow-up actions.

Incidents, Crime, and Investigations

• Respond promptly and professionally to security incidents, crime allegations, suspicious activity, and safety concerns.
• Ensure significant incidents are communicated promptly to the appropriate hotel management and, where necessary, relevant external authorities.
• Conduct or support proportionate investigations, including scene protection, evidence preservation, witness identification, and accurate reporting.
• Maintain appropriate records of incidents, crime statistics, and relevant security intelligence.
• Support colleagues and hotel departments responding to disorder, suspicious behaviour, and other security-related incidents.
• Identify recurring incident patterns and recommend appropriate preventative measures.
• Maintain discretion and confidentiality throughout all incident management and investigative activities.

Systems, VIP, and Guest Service

• Monitor the availability and performance of CCTV, access control, electronic keys, alarms, radios, and other relevant security equipment.
• Report equipment faults promptly and coordinate with the relevant departments or external providers to support testing, maintenance, and remedial action.
• Maintain appropriate records of equipment checks, faults, and maintenance requirements.
• Coordinate security arrangements for VIP visits, special events, and other activities requiring additional protective measures.
• Work collaboratively with relevant hotel departments to ensure security arrangements support operational requirements and the guest experience.
• Maintain a discreet, professional, and guest-focused presence, delivering security services in keeping with the standards of a five-star luxury hotel.

Decision-Making and Authority

• Manage day-to-day security activities and respond to operational requirements within the scope of the role and established hotel procedures.
• Exercise independent judgment when assessing risks, prioritising security activities, and responding to incidents.
• Take appropriate immediate action to protect guests, colleagues, visitors, and property in accordance with training, procedures, and delegated authority.
• Escalate significant incidents, serious risks, matters requiring management decisions, and exceptions to established procedures to the appropriate hotel management.
• Identify and recommend improvements to security procedures, protective measures, and operational practices.
• Liaise with emergency services, external authorities, and relevant service providers when required and in accordance with hotel procedures.

Person Specification

Essential Experience and Knowledge

• Relevant experience in security, protective services, law enforcement, military, corporate security, or a comparable operational environment.
• Experience of conducting security patrols, managing access controls, responding to incidents, and maintaining accurate operational records.
• Practical knowledge of CCTV, key management, alarms, access control, and emergency procedures.
• Ability to investigate incidents appropriately, gather relevant information, and produce clear, factual reports.
• Ability to work independently, prioritise competing demands, and take responsibility for day-to-day operational requirements.
• Strong communication, observation, organisation, and problem-solving skills.
• Sound judgment, integrity, and the ability to handle confidential information appropriately.
• Ability to remain calm and professional when dealing with challenging situations and emergencies.
• Flexibility to work in a 24-hour operational environment, including shifts, nights, weekends, and bank holidays, in line with business requirements.

Desirable

• Experience in luxury hospitality, high-profile venues, or another guest-facing environment.
• Recognised security, investigations, fire safety, first-aid, emergency management, or training qualification.
• Experience supporting VIP visits, special events, and high-profile guests.
• Experience using security monitoring, incident reporting, and electronic access control systems.

Core Competencies

• Operational ownership and reliability
• Integrity, discretion, and confidentiality
• Risk awareness and sound judgment
• Incident coordination and investigative discipline
• Independent working and personal accountability
• Clear reporting and attention to detail
• Planning, prioritisation, and resource coordination
• Calm communication during emergencies
• Teamwork and stakeholder collaboration
• Guest focus and professional presence
• Initiative and continuous improvement

Indicative Performance Measures

• Consistent compliance with daily security standards, patrol requirements, and established procedures.
• Quality, accuracy, and timeliness of incident reports, operational records, and departmental submissions.
• Completion and documentation of required training and scheduled emergency exercises.
• Prompt identification, reporting, and mitigation of security and safety risks.
• Operational readiness and reliability of security systems and equipment.
• Effective planning and prioritisation of security activities in response to operational requirements.
• Appropriate management and escalation of incidents, investigations, and identified vulnerabilities.
• Effective coordination of security arrangements for VIP visits and special events.
• Consistent delivery of professional, discreet, and guest-focused security services.
• Maintenance of accurate, confidential, and compliant security documentation.

General Requirements

• Protect confidential information relating to guests, colleagues, hotel operations, and the company.
• Comply with applicable legislation, company policies, the Code of Conduct, and all relevant security, safety, and business continuity requirements.
• Maintain a professional, reassuring, and guest-focused presence at all times.
• Work collaboratively with hotel management, colleagues, external authorities, and service providers as required.
• Undertake other reasonable duties consistent with the level and purpose of the role.