Serco Plc
Security Officer
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Location: James Cook University Hospital, Middlesbrough, TS4 3BW
Salary: AFC Band 3 £25,760 pro rata + night & weekend shift enhancements plus excellent benefits
Schedule: Fixed Term Contract 3-months (with business option to extend the fixed term contract to 6-months or a permanent contract depending on vacancies available), 37.5 hours per week, 12-hour shifts, 4 on 4 off across 7 days, shift times 7am to 7pm or 7pm to 7am. This role comes with a contractual obligation to be flexible towards changing shifts at short notice.
Ready to impact a better future?
As a Security Officer in our Healthcare team, you’ll play a vital role in keeping NHS environments safe, calm, and welcoming. Your work will protect people, property, and services that our communities depend on every day.
You’ll be a visible, trusted presence across hospital sites, supporting colleagues, patients, and visitors while responding to incidents with professionalism, care, and confidence. From routine patrols to emergency response, your actions will help create a safe space where care can continue without disruption.
What you’ll do as a Security Officer
- Ensure that all security functions are undertaken in a highly professional, competent, and safe manner in line with current HSE regulations, legislation
- Provide a professional and highly visible security presence across hospital buildings, car parks, and site boundaries
- Carry out regular foot patrols, monitor access points, and respond to alarms and incidents
- Act as a first-line emergency responder, using conflict resolution and de-escalation techniques wherever possible
- Operate security and control room systems including CCTV, body worn video, radios, and alarm panels
- Complete accurate incident reports and logs, ensuring confidentiality and compliance with procedures
- Act as a positive ambassador for Serco and the NHS, treating everyone with dignity, respect, and care
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Does this sound like you?
- Experience working in a customer-facing security role, ideally within healthcare or a similar environment
- Strong communication skills and the ability to remain calm under pressure
- A team-focused mindset, with confidence using IT systems and writing clear reports
- To be successful in this position you must be flexible towards shift changes at short notice to meet operational needs of the business
- Valid SIA Door Supervisor licence
- Valid SIA CCTV licence
- Current First Aid qualification in line with SIA requirements
What we offer
- 25 days' holiday plus bank holidays
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Vetting and Checks
For this position, BS7858 screening will be undertaken. This is a security vetting process for individuals in roles of trust, including criminal record checks, employment history, and financial checks, in line with security industry standards. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.
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A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
Let’s impact a better future, together. Apply today.
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