Mitie Cleaning & Hygiene Services
Security Officer
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Job Overview
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Chatham Job Centre Plus, Crown House
Job Overview
Protect the client's people, property, and assets by delivering professional security services in accordance with site Assignment Instructions (AIs) and all operational procedures. Contribute to the achievement and ongoing success of contract performance by delivering service standards that meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Maintain a visible and proactive security presence, providing reassurance to staff and visitors while safeguarding the client's interests. Demonstrate professionalism, integrity, and commitment in all aspects of the role, acting as a positive representative of Mitie and the client. Participate in ongoing training and development activities to enhance skills, knowledge, and professional competence, supporting continuous self-development and career progression.
You will be required to work one rostered Saturday within each four-week period. In return, you will receive a designated rest day during the week of your Saturday shift. Working hours are 08:15 to 17:15 Monday to Friday, and 08:45 to 17:15 on Saturdays. You will receive 20 days of annual leave, plus all applicable public holidays.
Main Duties
Operations
- Maintain a thorough understanding of, and comply with, all company policies, procedures, legal requirements, and regulatory standards, in line with UK legislation and guidance.
- Carry out all duties and responsibilities in accordance with the published Assignment Instructions (AIs) and site-specific operational requirements.
- Regularly review Assignment Instructions and site documentation, ensuring familiarity with any updates and proactively identifying opportunities to improve service delivery.
- Hold and maintain a valid front-line SIA licence (Security Guarding or Door Supervision), with a Door Supervisor (DS) licence required for this contract. The licence must be worn at all times whilst on duty.
- Complete all mandatory contractual, statutory, and industry-required training courses within the specified timescales.
- Ensure full compliance with all legal, health and safety, and regulatory obligations associated with the role.
- Follow management instructions, company procedures, and operational requirements in a professional and cooperative manner.
- Adopt a systematic, organised, and detail-oriented approach to work, maintaining high standards of accuracy and professionalism at all times.
- Demonstrate a strong commitment to delivering excellent customer service while upholding security best practices and client expectations.
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Training
- Successfully complete all mandatory training and competency assessments within required timescales.
- Undertake additional training and development activities as directed by the Security Account Manager to support continuous professional growth.
- Utilise technology effectively to meet operational objectives and actively engage in continuous professional development to enhance skills and knowledge.
- Maintain a valid SIA licence at all times and ensure renewal applications are submitted at least 16 weeks prior to the licence expiry date.
Security and Health & Safety
- Remain vigilant at all times and promptly identify and report any health and safety hazards or potential risks within the workplace.
- Monitor the site environment proactively, remaining alert to potential security threats and taking appropriate action to minimise disruption, loss, or damage.
- Demonstrate sound judgement, initiative, and professionalism, seeking assistance or escalating concerns whenever a situation becomes challenging or threatening.
- Maintain a professional, courteous, and calm approach when dealing with difficult situations, incidents, or challenging individuals.
- Accurately record all incidents, ensuring detailed and timely notes are completed to support formal incident reporting processes.
- Maintain high standards of reliability, punctuality, and commitment to both Mitie and the client.
- Carry out all scheduled check calls within the designated timeframes in accordance with Assignment Instructions (AIs).
- Ensure all incidents are reported promptly to the appropriate emergency services and the Communication Centre in line with company procedures.
- Follow all site-specific procedures, Assignment Instructions, and operational requirements at all times.
What We Are Looking For
- Previous experience within the security industry.
- Valid DS SIA Licence (desirable).
- Current SC Clearance or eligibility to obtain clearance (desirable).
- Strong team-working skills with the ability to build positive working relationships.
- Excellent written and verbal communication skills, with the ability to engage effectively with colleagues and clients at all levels.
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Our Market-Leading Flexible Benefits Scheme
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our Commitment to Inclusivity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
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