Unitrust Protection Services
Security Officer
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Job Title: Security Officer
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Location: City of London
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Rate: £15p/h
Contracted Hours: Avg 56 hours per week, nights and weekends, 0700 - 1900
Role:
Working within this flagship building and prestigious environment in the City of London, your primary role is to
- Ensure the security of people, premises, and property, protecting the reputation of the client/tenants throughout.
To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an
- Excellent customer journey so in this role you will work closely with catering, cleaning, maintenance, and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.
Responsibilities:
- Deliver outstanding customer service to staff and visitors
- Take an active interest in, and give commitment to the client and tenants
- Ensure that the environment and service is truly excellent and beyond expectation
- Promote the client, tenants, other service providers positively to all you come into contact with throughout the customer journey
- Be flexible and adaptable to all tasks or challenges
- Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
- Ensure all contact, be it internal or external; by telephone, face to face, or any other medium; is clear, courteous, polite, professional, and respectful
- Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
- Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable; all training will be provided
- All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood, and followed
- Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
- Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
- To complete any other reasonable task as instructed by your line manager or other Senior Manager, either Unitrust or at the request of the Client and/or tenants
- To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner
- To be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times
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