Purpose of the Role

The Security Officer is accountable to the Security Manager for the support and delivery of security within the site. The Security Officer will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times. The Security Officer is the public face of the security team and should act with professionalism at all times, a can-do attitude is essential in this highly influential role.

Key Responsibilities

• To be part of a team in a rota pattern.
• To readily interact with all visitors/tenants within the buildings, delivering a first-class customer-focused service.
• Carry out regular patrols of the various buildings detailed in the site Assignment Instructions, being proactive at all times.
• Ensure compliance with all internal procedures, site processes, and external bodies, including enforcement agencies and audit bodies.
• Ensure a timely response to all security issues and events.
• Be professional, pleasant, friendly, courteous, and helpful at all times while carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to be of assistance to visitors to the buildings, proactively offering assistance wherever opportunities arise.
• To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with the Security Manager, proactively reacting to incidents, and ensuring colleagues are fully briefed and supported at all times.
• To deal efficiently and effectively with emergencies, including fire and bomb scares, ensuring the onsite team and client are kept fully informed at all times.
• Intelligent understanding of human behavior, monitoring, and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
• Maintain vigilance and highlight/manage unauthorized access by banned persons.
• Provide assistance to third-party contractors/visitors, ensuring all site procedures/policies are adhered to.
• Maintain continuous monitoring of site radio systems, adhering to correct radio procedures at all times.
• Diligent management and maintenance of site records/reference materials, including Health & Safety records, Incident Forms, and the site occurrence book.
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Report any event that may be detrimental to the fulfillment of the provision of security on site to the Security Supervisor/Security Manager.
• Support the Security Manager with any internal/external audits in line with company policies and procedures.
• Make certain that the Continuous Improvement Process is an integral part of service delivery, increasingly adding value to both the business and our client.
• Undertake any other reasonable duties as required to meet the needs of the business.