Historic Royal Palaces
Security Officer (Days) - HM Tower of London
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Historic Royal Palaces
Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace, and Hillsborough Castle. We help everyone explore the story of how monarchs and people have shaped society in some of the greatest palaces ever built.
Position Details
This position is currently being offered on a fixed-term basis until 31 March 2027, and we are seeking candidates who are available for the duration of the contract.
About the Role
You will be joining our highly-skilled Tower of London Security Team, ensuring the provision of a safe and secure environment to all visitors, staff, residents, and guests. You must have high moral and ethical standards, and treat all persons with dignity and respect - values underpinning all you do.
You must demonstrate a high level of motivation and enthusiasm, to provide the very best environment in which to live and work for all customers – both internal and external. You will provide a high level of customer care and security awareness, and provide support for our other frontline visitor teams.
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Your remit will be varied and far-reaching - duties will include:
- Controlling all pedestrian and vehicle activity and access to the Tower, including key control.
- Taking regular patrols, enhancing security levels and maintaining a vigilant presence.
- Responding to alarms, escalated security incidents and suspicious behaviour.
- Providing a safe and secure environment for visitors, staff and residents.
- Providing security services for evening functions and events.
- Dealing with Metropolitan Police and Emergency Services when required.
- Meeting and greeting visitors.
- Bag searches.
- Managing the Business reception desk, offering a welcoming and professional point of contact for visitors and contractors.
- Projecting a smart, efficient and helpful image at all times.
Requirements
Security experience is vital - A SIA Level 2 SG qualification is essential. Please refer to the Person Specification, available to download below, for full details of the skills, knowledge, and qualifications required for this role.
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The successful candidate must have an enthusiastic professional approach, have high standards, be punctual and have good personal presentation, excellent customer service and communication skills.
You will be working with a small team, so being a “people person” is a must, respecting all persons and differences. You should also possess a flexible approach to working and be aware that outdoor working in all weathers can be involved.
We’re looking for someone who can work both as part of a team and on their own.
You must possess the ability to think and act quickly and decisively in emergencies or under pressure. You would be able to use your own initiative to identify better ways of working and ensure excellent customer service.
Application Note
Applications without significant, demonstrable experience in varied security functions at a complex site, and the required qualifications, will not be considered.
If you have applied for this role in the past 6 months, please do not reapply. We will be considering all relevant applications.
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