Mandarin Oriental
Security Officer
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Job Summary
As a Security Officer, you will be responsible for ensuring the safety and security of guests, employees, and property at Mandarin Oriental Hyde Park, maintaining a secure and welcoming environment.
Job Responsibilities
- Conduct regular patrols of the hotel premises, including guest areas, back-of-house, and perimeters, to identify and deter potential security threats.
- Monitor CCTV systems and alarm panels, responding promptly to any suspicious activity or alarms.
- Respond to and investigate security incidents, including theft, disturbances, and emergencies, documenting findings accurately.
- Assist guests and employees with security-related concerns, providing information and guidance as needed.
- Enforce hotel policies and procedures to ensure a safe and orderly environment.
- Manage access control for staff, contractors, and visitors, ensuring proper authorization.
- Provide first aid and emergency response when required, collaborating with local emergency services.
- Complete detailed incident reports and daily activity logs.
- Maintain a visible and professional presence, acting as a deterrent to crime.
- Participate in training and drills related to security, fire safety, and emergency procedures.
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Job Qualifications
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- Previous experience in a security role, preferably within a luxury hotel or hospitality environment.
- Valid SIA Door Supervisor license (or equivalent recognized security qualification).
- Excellent observational skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to remain calm and professional under pressure.
- Ability to work independently and as part of a team.
- Proficiency in written and spoken English.
- Basic computer literacy for report writing and system monitoring.
- First Aid qualification is desirable.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- A professional and discreet demeanor, upholding the high standards of Mandarin Oriental.
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