Mitie Cleaning & Hygiene Services
Security Operations Manager
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Security Operations Manager - London Portfolio
Take Ownership. Drive Standards. Build Trusted Client Relationships.
We are looking for an experienced and ambitious Security Operations Manager to lead a portfolio of prestigious client locations across London.
This is an opportunity for a security professional who thrives on building strong client partnerships, leading high-performing teams, and delivering exceptional standards of service. You will be responsible for operational excellence across multiple sites, ensuring our clients receive a professional, proactive, and commercially focused security service that exceeds expectations.
You will manage a team of Security Officers, Site Supervisors and Relief Officers, ensuring every site is staffed, compliant, and operating at the highest level while acting as a trusted advisor to clients and a visible leader to frontline teams.
Key Responsibilities
Client Relationship Management
- Act as the primary operational contact for clients, developing strong and trusted partnerships.
- Understand client priorities and ensure security services consistently align with contractual requirements and business objectives.
- Lead regular client meetings, performance reviews and service improvement discussions.
- Produce and present monthly KPI reports, operational updates and improvement plans.
Operational Leadership
- Lead the delivery of security services across a multi-site portfolio within London.
- Ensure all contracted and additional works are appropriately resourced with suitably trained and vetted personnel.
- Maintain a visible leadership presence through regular site visits, including evenings and weekends where required.
- Drive service excellence, ensuring all sites consistently achieve contractual KPIs, audit standards and compliance requirements.
People Management & Development
- Recruit, develop, coach and inspire security teams to achieve outstanding performance.
- Conduct regular performance reviews, welfare meetings and development discussions.
- Build a culture of accountability, engagement and continuous improvement.
- Support employee relations matters in partnership with HR, ensuring fair, consistent and timely resolutions.
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Compliance, Governance & Risk
- Ensure full compliance with industry standards, legislation and company policies, including BS7499, BS7858 and related regulatory requirements.
- Monitor operational risk, identifying opportunities to enhance service delivery, resilience and client confidence.
- Support investigations, incident management and liaison with emergency services and external agencies as required.
Wider Business Contribution
- Support the wider operational leadership team and participate in Duty Manager responsibilities.
- Identify opportunities to improve processes, enhance client experience and drive operational efficiencies.
- Collaborate with colleagues across the business to support growth, retention and service development initiatives.
About You
We're looking for a confident and credible security leader who combines strong operational expertise with excellent relationship management skills.
Essential Experience
- Proven experience managing a multi-site security portfolio.
- Strong client relationship management experience within a corporate or professional services environment.
- Experience leading, motivating and developing security teams across multiple locations.
- Demonstrable understanding of security operations, compliance and industry best practice.
- Experience managing staffing challenges, workforce planning and service delivery within a fast-paced environment.
Key Skills & Attributes
- Exceptional communication and stakeholder management skills.
- Ability to influence and engage confidently with clients, colleagues and frontline teams.
- Strong organisational and planning skills with a high level of attention to detail.
- Commercial awareness with a proactive approach to problem solving.
- Highly motivated, resilient and solutions focused.
- Professional, approachable and visible leadership style.
- Proficient in Microsoft Office and operational reporting systems.
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Requirements
- Willingness to travel regularly across London locations.
- Flexibility to undertake out-of-hours visits and operational support when required.
- Ability to obtain and maintain CTC or SC Security Clearance.
Our Market-Leading Offering
We provide benefits that suit your lifestyle.
- Virtual GP access for you and your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Flexible lifestyle benefits platform, Choices.
- Access to high street discounts through our MiDeals platform.
- Cycle-to-work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions and a save-as-you-earn scheme.
- Mitie Matching Share Plan.
- Recognition through Mitie Stars with monthly cash prizes and a chance to win £10,000 at year-end.
Career Development
We offer diverse training and development avenues via a wide selection of learning resources.
Inclusive Recruitment
We are committed to an inclusive recruitment process. If you need reasonable adjustments, changes or anything different during the recruitment process, please email us at.
About Mitie
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients in banking, critical government sites, hospitals, and schools.
Join our Mitie Team. Together our diversity makes us stronger.
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