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Security Service Engineer
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About The Role
Based in Reading, this full-time Security Service Engineer position with SSR C&T carries a salary between £38,000 and £40,000, supplemented by overtime, call-out allowances, and further benefits. The role centres on maintaining a diverse range of CCTV, intruder, and access control systems, blending routine servicing with installation and commissioning tasks. Responsibilities demand methodical fault diagnosis across analogue and network-based platforms, using knowledge of high-end software to perform root cause analysis. Success relies on strong customer service, thoroughness, and managing deadline pressures. Candidates should possess solid technical expertise in security solutions and a commitment to delivering professional engineering support both internally and externally.
Security Service Engineer
The purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of a variety of CCTV, Intruder, Access Control Systems, and other security solutions. This includes some installation & commissioning.
The main challenges of the job are deadline pressures, demand for thoroughness, customer service skills, root cause analysis on faults to meet the business requirements.
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Job Responsibilities/Essential Functions
- Provide technical expertise in fault finding and repairs of a varied selection of PC/Network based and analogue security systems with a working knowledge of different high-end software packages
- Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small-scale CCTV systems to large multi-site installations with PC-Based Digital Recorders.
- To have an understanding of fibre optic transmission systems, LAN/WAN networks, and radio telemetry systems to effectively remedy any faults. Liaise with higher-grade engineers where required.
- Provide emergency solutions when operating out of hours as specified on the departmental rota.
- Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.
- Participate in team meetings and actively contribute towards the business’ activities.
- Strive to maximize personal development and performance and take an active part in performance reviews and personal development plans. Maintain up-to-date technical knowledge through internal and external training provision.
- Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.).
- Travel between sites during the working day.
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Job Description:
Skills, Qualifications, and Competencies
- NVQ 3 in Electronic Security or equivalent proven experience
- Knowledge of Access control / CCTV / Intercom / Intruder systems
- Knowledge of Windows Operating Systems
- Knowledge of digital electronics principles and systems
- Health and Safety
- Good knowledge of Access control / CCTV / Intercom / Intruder systems
- Good knowledge of CCTV systems
- Good knowledge surrounding digital electronics and electrical systems
- Microsoft OS knowledge
- Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End)
If you are interested in the role or want more information, please contact Reiss Gordon.
Email: rgordon@ssr-personnel.com
Phone: 02086263100 / 07954691863
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