The Wiggett Group LTD
Security Supervisor
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About the Role
The Wiggett Group is seeking an experienced Access Control Supervisor to join our growing Fire & Security division, with a strong focus on Access Control and Security Systems.
The successful candidate will be responsible for supervising and supporting our field-based engineering teams, ensuring works are completed safely, efficiently, and to a high standard.
You will provide day-to-day technical support to engineers, assist with complex fault-finding, review completed and ongoing works, and ensure engineers have the correct information, materials, and support to deliver a first-time fix wherever possible.
This is an excellent opportunity for an experienced Access Control Engineer, Senior Security Engineer, or Lead Engineer looking to take the next step into a supervisory position while remaining technically involved.
Key Responsibilities
- Supervise and support a team of field-based Access Control and Security Engineers
- Provide day-to-day technical guidance and assistance to engineers
- Review engineer reports, service reports, and fault findings
- Assist engineers with complex fault-finding and technical issues
- Review remedial and reactive works to ensure the correct solution has been identified
- Monitor the quality and progress of works being completed by engineers
- Ensure engineers are working efficiently and achieving high first-time fix rates
- Carry out technical checks and quality inspections where required
- Review photographs, job reports, and technical information to ensure works have been completed correctly
- Identify additional remedial requirements and escalate where further works are required
- Support engineers with difficult or recurring faults
- Liaise with Contract Managers and Operations teams regarding technical issues and outstanding works
- Help coordinate engineer workloads and support with job allocation where required
- Ensure engineers have the correct materials, equipment, and technical information to complete their jobs
- Work closely with suppliers to assist with identifying suitable equipment and replacement components
- Attend sites with engineers where additional technical support or investigation is required
- Assist with technical surveys and site inspections
- Monitor engineer performance, workmanship, and compliance
- Provide technical feedback and coaching to engineers to support continuous improvement
- Help identify training and development requirements within the engineering team
- Ensure all works are completed in line with relevant legislation, manufacturer requirements, and industry standards
- Support the Contracts Team with technical queries, variations, and additional works
- Maintain accurate records of technical issues, remedial works, and engineer performance
- Ensure all company procedures, health & safety requirements, and client standards are followed
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Systems & Equipment
The successful candidate should have strong practical knowledge of Access Control and associated Security Systems, including:
- Door entry and intercom systems
- Standalone and networked access control systems
- Magnetic locks and electric strikes
- Keypads, proximity readers, and fob systems
- Exit buttons and door release mechanisms
- CCTV systems and access control interfaces
- Intruder alarm systems
- Automatic doors and associated access control equipment
- Networked security systems and associated infrastructure
- Fault finding, testing, and commissioning of access control equipment
- Experience with systems from multiple manufacturers would be highly advantageous.
Requirements
- Proven experience within the Access Control / Security Systems industry
- Previous experience as an Access Control Engineer, Senior Engineer, Lead Engineer, Supervisor, or similar
- Strong practical and technical understanding of access control and security systems
- Experience diagnosing and resolving complex system faults
- Ability to read and understand engineer reports, photographs, and technical information
- Experience supporting or supervising field-based engineers
- Strong understanding of installation, servicing, maintenance, and remedial works
- Excellent problem-solving and fault-finding skills
- Strong communication and leadership skills
- Ability to manage multiple engineers, jobs, and priorities
- Strong attention to detail and commitment to quality
- Ability to work effectively with engineers, Contract Managers, Operations, and clients
- Full UK driving licence
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Desirable
- City & Guilds, NVQ, or equivalent Security Systems qualification
- Experience working within social housing or local authority contracts
- Experience working on housing association maintenance contracts
- Experience supervising engineers across multiple sites
- Knowledge of relevant British Standards and industry regulations
- Experience using CAFM or contract management systems
- Experience carrying out quality inspections and technical audits
- Experience with variations, additional works, and remedial requirements
- Manufacturer-specific access control training or qualifications
Key Skills
- Access Control Expertise
- Technical Fault Finding
- Team Leadership
- Engineer Supervision
- Problem Solving
- Quality Control
- Customer Service
- Communication
- Organisation
- Time Management
- Technical Support
- Health & Safety Awareness
- Stakeholder Management
- First-Time Fix Focus
- Performance Management
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