Job Role: Security Supervisor

Working Hours

• 4 on 4 off shift pattern - average 42 hours per week
• Monday to Friday: 06:00-18:00
• Weekends: 07:00-19:00

Pay

• £14.05 per hour

Location

• Trafford Palazzo, M17 8AS

Reporting to

• Contract Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for an experienced Security Supervisor to join our established security team at Trafford Palazzo.

This is a leadership focused role within a high profile retail and leisure destination, responsible for the day-to-day supervision, management, and performance of the on-site security team. As Security Supervisor, you will ensure all security operations are delivered to the highest standards of professionalism, compliance, safety, and customer service.

The successful candidate will act as the primary on site point of contact for both the client and security team, supporting officer development, maintaining operational standards, and ensuring a safe, secure, and welcoming environment for customers, visitors, tenants, contractors, and staff.

You will play a key role in maintaining service excellence, driving team performance, overseeing compliance requirements, and responding effectively to incidents and emergencies. Strong leadership, communication, and decision making skills are essential.

A valid SIA Door Supervisor licence is essential, and CCTV experience or a CCTV licence is desirable.

Duties include:

• Supervise and support the on-site security team, ensuring all personnel perform their duties effectively and in accordance with site Assignment Instructions (AIs) and company procedures
• Act as the primary point of contact between management, the client, and Anchor Group Services
• Monitor officer performance, attendance, compliance standards, and overall service delivery
• Carry out return-to-work interviews and support employee welfare processes in line with company procedures
• Conduct welfare visits and welfare meetings where required, ensuring officers receive appropriate support and guidance
• Complete management reports, incident reports, investigation reports, and other site documentation to a high standard
• Protect the client's property, people, and assets through the effective delivery of security services and compliance with all site procedures
• Minimise loss, damage, and risk by identifying irregularities, addressing breaches of policy, and taking appropriate action
• Lead and coordinate responses to incidents, emergencies, evacuations, alarms, and business continuity events
• Ensure all escalation procedures are followed in accordance with company and client requirements
• Support Control Room and CCTV operations, ensuring GDPR compliance and the accurate maintenance of records and documentation
• Oversee key management, equipment control, and site security systems
• Ensure health and safety inspections, patrols, and compliance checks are completed and recorded accurately
• Identify, investigate, and report incidents, accidents, damage, defects, near misses, and security breaches promptly
• Handle customer queries, complaints, and challenging situations professionally, ensuring appropriate escalation where necessary
• Work closely with the Contract Manager to maintain service excellence, drive continuous improvement, and build strong client relationships
• Promote a safe, secure, professional, and welcoming environment at all times