ABM UK
Security Team Leader
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
LOCATION: Gyle Shopping Centre
SHIFT PATTERN: 4 on 4 off, 48 hours per week
PAY RATE: Competitive
ROLE OVERVIEW AND PURPOSE
Gyle Shopping Centre is one of Edinburgh’s prestigious retail outlets which benefits from easy commuting from Edinburgh city centre and surrounding areas, it offers free parking and discounted benefits from certain retailers. As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perkbox employee benefit scheme which includes discounted Evouchers for most retailers, including Gyms, holidays and car rentals to name a few, it also offers Employee assistance programme which boasts 24/7 365 independent support for all colleagues. This position is for a Security & Customer Service Team Leader working 42 hours per week, on a 4 on/4 off shift pattern, with paid breaks at the rate of £15.25 per hour, we offer 20 days annual leave including public holidays.
Online E learning is readily available which supports our comprehensive Learning & Development programmes offered to all ABM colleagues. Full training and induction programme for all colleagues with a one team approach this is a fantastic opportunity to join our team.
The Gyle Shopping Centre Security & Customer Service Team leader’s are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.
They are also responsible for ensuring that assistance is afforded to all retailers and staff within Gyle in matters pertaining to the operation of their unit. In addition there are a number of duties which they perform throughout the 24 hour period that ensures the smooth running of the Centre.
Although a shift forecast is in use you may be required to work overtime at short notice. This is regarded as an integral part of the job and if at all possible, notice will be given.
Main Duties & Responsibilities:
- Dealing with customer complaints.
- Assisting all members of the public when requested.
- Attending first aid incidents.
- Fire/bomb evacuation.
- Assisting retailers in all matters relating to shoplifters.
- Policing the customer and staff car parks
- Dealing with lost/found children.
- Dealing with lost/found property.
- Assisting motorists within the car park (accidents, thefts etc.
- Fire testing of the retail unit’s fire alarm systems.
- Monitoring the Centre fire alarm panel.
- Monitoring the Centre CCTV system.
- Reporting defects/spillages within the Centre and collect litter where necessary.
- Signing in of all visitors to the Centre Management.
- Operating and monitoring the Centre intruder alarm system.
- Radio operation and maintenance.
- Control of all contractors ensuring compliance with Centre Operational Policy.
- Control and issue of all Centre keys maintaining accuracy of all logs.
- Opening and closing the Centre.
- Carry out bank escorts.
- Police Liaison on community and criminal matters.
- Enforce the strict no smoking policy.
- Implement all emergency procedures when required.
- Patrol the mall areas of the Centre to prevent crime and unruly behaviour.
- Customer Service Desk Duties e.g. hiring out equipment and issue Gyle Gift Cards.
- Carry out weekly check on retailer’s compliance to the Fire Precautions Act 1971.
- Carry out weekly checks on any unoccupied unit.
- Carry out daily, weekly & monthly health and safety checks in the workplace and report faults.
- Comply with all Health & Safety policies and procedures.
- Check fire escapes, fire extinguishers and emergency lighting in the common areas.
- Carry out a daily check on the Centre Customer Service Vehicles including valet service.
- Ensure that all customer facilities in the Centre are clean and serviceable.
- Carry out Control Room duties, answering telephones and personal enquiries at Reception.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Person Specification:
- Availability as and when required including evenings and weekends depending on shift patterns.
- Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.
- Have strong customer service skills.
- Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure.
- Maintain critical standards for professionalism, service, speed and quality assurance.
- Adhere with new policies and procedures to ensure that a respectful workplace exists.
- Essential
- Sound communications skills.
- SIA License
- CCTV License (Preferred)
- First Aid Qualification.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London