Lloyds Banking Group
Segment & Propositions Manager
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SALARY: £61,344 - £68,160 pa
LOCATION(S): Bristol, Birmingham, Edinburgh, Leeds and Manchester
HOURS: 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.
ABOUT THIS OPPORTUNITY Help shape the future experience of one of our most important customer segments. We're looking for two Segment Managers to join our Consumer Segment Function and help deliver better outcomes for Later Life customers. This customer group plays a significant role in the Group's growth, retention and engagement ambitions, and you'll have the opportunity to influence propositions, customer journeys and strategic priorities that make a real difference.
Working across the Group, you'll combine customer insight, commercial understanding and proposition development expertise to identify opportunities, shape recommendations and drive delivery. You'll work with colleagues across product, digital, marketing, servicing, finance and risk teams to ensure activity remains focused on what matters most to customers and delivers measurable business outcomes.
As a Segment Manager, you'll:
- Drive performance across key measures including retention, engagement, balances, income and customer outcomes.
- Use customer, commercial, behavioural and market insight to identify opportunities and support evidence-based decision making.
- Support the development and delivery of strategic roadmaps, ensuring priorities translate into clear actions and measurable outcomes.
- Shape customer propositions, journeys and engagement activity that improve both customer and commercial performance.
- Coordinate delivery across multiple teams and disciplines, maintaining momentum and removing barriers to execution.
- Champion inclusive and responsible customer outcomes, ensuring accessibility, vulnerability and digital inclusion considerations are embedded throughout delivery activity.
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WHY LBG? Like the modern Britain we serve, we're evolving. Investing in our people, data and technology to transform how we meet the changing needs of millions of customers. You'll join a business focused on shaping finance as a force for good, where colleagues are empowered to challenge thinking, bring new ideas and help create better outcomes for customers. Whether developing new propositions, improving customer experiences or influencing strategic decisions, you'll have the opportunity to make a meaningful impact while continuing to grow your career.
WHAT YOU'LL NEED
Business & Commercial Insight You'll use customer, market and commercial insight to understand performance drivers, identify opportunities and support decisions that improve customer and business outcomes.
Critical Thinking You'll analyse complex information, assess options and translate insight into practical recommendations, creating clarity for stakeholders and supporting informed decision making.
Customer Centricity You'll demonstrate a strong understanding of customer needs and use those insights to shape propositions, journeys and engagement activity that improve customer experiences and outcomes.
Data Literacy You'll be comfortable interpreting customer and commercial data, identifying trends and generating insights that support proposition development and performance improvement.
Managing Key Relationships You'll build effective relationships across multiple teams, coordinating activity and influencing stakeholders to deliver agreed outcomes in a complex organisational environment.
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Risk Management You'll confidently operate within governance, risk and control frameworks, helping ensure strong customer, conduct and commercial outcomes.
And any experience of this would be really useful
- Financial services or regulated industry experience.
- Proposition development, customer journey design or customer experience improvement.
- Experience delivering performance improvement initiatives across large organisations.
- Knowledge of customer segmentation, retention or engagement strategies.
- Experience balancing commercial objectives with customer and conduct outcomes.
ABOUT WORKING FOR US Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel they belong and can perform at their best, regardless of background, identity, culture or working style. We welcome applications from all suitably qualified candidates and are committed to creating an inclusive recruitment process. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we'll work with you to provide the support you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
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