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Self-Pay Advisor
Contract: Permanent
Working Hours: 40 hours per week. Weekly shift rotation, Monday-Friday, 8.00am-4.00pm and 12.00pm-8.00pm
Salary: £27,200 per annum
Do you have experience in dealing with customers or patients, providing an outstanding service and being the first point of contact?
Our Self Pay Department have an exciting opportunity for a Self-Pay Advisor, who’s role will be to advise patients on the specialities we have ensuring that their journey starts off seamlessly. At KIMS Hospital, one of our main strategic objectives is to provide outstanding, safe, quality care for our patients, you will be working in a small inbound advisory team, you will be taking calls from prospective patients considering treatment at KIMS Hospital and maximise the conversion of contacts into outpatient appointments.
Role Responsibilities Include
- Answer all enquiries by telephone or email in a prompt and efficient manner, to assist patients in obtaining an outpatient appointment within KIMS Hospital.
- To identify customer needs and provide all relevant information about services, specialists, fees and payment at the first interaction in order to book an appropriate appointment.
- To liaise closely with consultants’/specialists’ secretaries, clinical and non-clinical departments/colleagues within the hospital to gather information relevant to patient bookings and quotations.
- To be responsible for compiling accurate quotations for all self-pay patients, both verbal and written, issue letters and information packs and to book outpatient appointments at the time of enquiry.
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Person Specification
- Previous experience working within a patient advisory role in the healthcare sector
- Confident to create and issue quotes
- A good understanding of medical/hospital terminology
- Excellent interpersonal and communication skills both oral and written
- The ability to pay close attention to detail and work with a high level of empathy and maturity
- Be flexible and adaptable individual that can work to tight deadlines, cope under pressure and comfortably prioritise their workload
- The ability to provide a professional, efficient and friendly service to all customers using the department
- The ability to work at a fast pace with a high level of accuracy.
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KIMS Hospital Employees Enjoy The Following Benefits
- Pension Scheme
- Private Health Insurance
- 33 Days annual leave plus extra time off for your birthday
- Life Assurance
- Free secure car park
- Annual Flu Vaccination
- Free Eye Test
- Up to 40% discount for some KIMS Hospital services
If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634 or email recruitment@kims.org.uk
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check
Posted 28th July 2026
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