Requirements

The candidate should be able to demonstrate the following experience at a customer site:

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems
• Repair and modify equipment
• Evaluate equipment to determine the type and extent of problems
• Repair of system-level issues
• Prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues
• Crosstrain and assist other field service engineers as appropriate
• The nature of work requires that FSEs work independently; only occasionally requiring guidance from management
• Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
• Provide onsite or local training to customer employees for Level beginner to expert.
• Can provide remote – telephone or online meeting support to customers. Being able to diagnose and troubleshoot remotely.
• May be required to complete other business activities on behalf of the company from time to time in line with identified skills, competencies and experience

Knowledge & Skills

• Proficient in IT skills, including all Microsoft Office systems, in particular intermediate Excel capability
• Ability to work autonomously and use initiative to resolve issues, but escalate problems or questions as appropriate
• Excellent planning and time management skills with ability to consistently meet deadlines
• Good communication and interpersonal skills with the ability to build effective relationships across the Company
• Delivery Focused.
• Quality of records and paperwork (presentation, accuracy, timeliness and completeness) in line with company expectations and high standards.
• Expense management, employees can manage their own expenses within company budgetary guidelines. Operating efficiently at the lowest cost.
• Employees are comfortable and able to interface with the customer to describe technical issues with clarity.
• Maintain a positive and professional attitude whilst on customer/clients' sites.

Other Requirements

• Willingness to work flexibly to meet the reasonable needs of the company
• Ability to lead by example
• Self-sufficient in use of information and communications technology
• Ability to self-manage a full and varied workload
• A self-starter with a flexible approach to support the business at busy times and ensure all critical dates are met

Candidates must be eligible to work and live within any of the following; The UK, Any European Country (Germany, Ireland, France, Austria, Poland, etc), US, Taiwan, South Korea, China, Vietnam, The Philippines, Mexico, Sweden, Denmark, and / or Russia and hold a full and valid driving license for their country of residence.

Training, Education & Experience

Experienced and proficient with multiple tools to ensure competent, safe use including but not limited to:

• Standard tools in a field service engineers toolbox.
• Multi-meters
• Oscilloscopes
• Wave generators
• AC/DC PSUs
• Others as required.

Special Working Conditions

Additional and/or unsociable hours may be necessary when required.

Early starts and late finishes are not uncommon.

Travel away from home and abroad required.

Please ensure the IES Ref is quoted in all communications regarding this role.

How to Apply

Please use the form above or submit copy of your detailed CV to careers@ies.co.uk quoting reference 04FSE0921.

Include full details of all Vocational / Engineering Skills Training, Professional Qualifications and OEM Specific Semiconductor Equipment / Process Training courses and all relevant Safety Training Details (eg: special gases, chemical handling, vacuum, RAMS, general safety, etc). Copies of all qualifications, training certificates, etc will be required to be evidenced at the time of the interview, copies of which must be provided as conditional to any subsequent offer of employment made.