Civic Recruitment Limited
SEN Transport Coordinator
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SEN Transport Coordinator (Full-Time) £30k-£32k
Location: Sidcup
Summary
A leading passenger transport company specializing in Special Educational Needs (SEN) school transport, is seeking a proactive and organized Operations Coordinator. This role is crucial in ensuring the smooth operation of our daily transport services, focusing on reliability and care for vulnerable children. You will manage logistics, handle route changes, and ensure safe, timely, and professional transport for our passengers.
Responsibilities
SEN Transport
- Oversee daily school transport scheduling and logistics.
- Communicate with councils, passenger assistants, parents, and drivers in real-time.
- Track crew attendance and monitor performance using in-house systems.
Circuit Bookings
- Manage incoming bookings and assign vehicles and drivers.
- Maintain clear communication with customers regarding schedules and changes.
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General Administration
- Respond to inbox messages and operational queries.
- Provide administrative support to the operations team.
Customer Service & Satisfaction
- Address customer complaints and concerns professionally.
- Log and escalate feedback to improve services.
Compliance & Safety
- Ensure compliance with transport regulations and licensing standards.
- Promote a safety-first culture and report incidents promptly.
Requirements
Requirements:
- Experience in transport operations or logistics.
- Excellent written and verbal communication skills.
- Strong IT literacy, including Excel and transport booking systems.
- Ability to multitask, remain calm under pressure, and solve problems quickly.
- Punctual, reliable, and organized.
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Desirable
- Knowledge of SEN transport, local authority contracts, and PATS/safeguarding awareness.
- Experience with cab firms, school routes, or minibus fleets.
Hours
- 45 hours per week, Monday-Friday
- Shift pattern: 9am-7pm
Additional Information
- Ability to commute/relocate: Sidcup DA15 8PT: reliably commute or plan to relocate before starting work (required)
- Experience: IT literacy: 1 year (required); Controller or SEN transport: 1 year (required)
- Language: English (required)
- Work authorization: United Kingdom (required)
- Work Location: In person
Benefits
- Free parking
- Company pension
- Health & wellbeing programme
- On-site parking
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