West Northamptonshire Council
SEND Information, Advice and Support Service Caseworker
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SENDIASS Case Worker
SENDIASS exists to ensure that children and young people with SEND, and the people who support them, have access to clear information, impartial advice, and the confidence to make informed decisions.
As a SENDIASS Case Worker, you'll play an important role in helping children, young people, and families feel heard, understood, and better equipped to navigate their SEND journey. Whether someone is trying to understand an EHCP process, explore available support, or make sense of the options in front of them, you'll help them find clarity and move forward with confidence.
The work of the team is centred around empowering people to take an active role in decisions that affect their lives. By providing independent and impartial support, SENDIASS helps ensure that children and young people's voices are heard, families understand their rights and choices, and people can access the support they need at the right time.
This is a role where the impact is often seen in the confidence people gain. Through information, guidance, and practical support, you'll help families feel more informed, more involved, and better able to advocate for themselves and their children.
Working as part of a small specialist team, you'll contribute to a service that makes a meaningful difference to families across West Northamptonshire, helping to achieve better outcomes for children and young people with SEND.
Responsibilities
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- Provide impartial information, advice, and support to children and young people with SEND and their families across education, health, and social care.
- Work directly with families to help people understand SEND processes, Education, Health, and Care Plans (EHCPs), assessments, reviews, and the support available to them.
- Use your knowledge to explain complex information clearly and help families make informed decisions about the options available.
- Manage casework, support children and young people to share their views, and attend meetings where families would benefit from additional support.
- Build positive working relationships with schools, professionals, and partner organizations, helping to ensure children and young people remain at the center of decision-making.
- Contribute to workshops, awareness-raising activities, and community engagement, helping families across West Northamptonshire understand the support available through SENDIASS.
Requirements
- Experience in SEND, education, health, social care, or family support, and a desire to use your knowledge to make a direct difference to children, young people, and families.
- Comfortable working with people who are looking for guidance, reassurance, or support to understand what happens next.
- Strong communication skills, with the ability to explain complex information in a way that is clear, practical, and easy to understand.
- Enjoy building positive relationships, working collaboratively with a range of professionals, and supporting people to make informed decisions about matters that are important to them.
- Share our commitment to ensuring children, young people, and families feel informed, heard, and empowered throughout their SEND journey.
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Benefits
- Flexible, hybrid, and family-friendly working arrangements to help you balance work and home life.
- Generous annual leave entitlement, with the option to buy additional leave.
- Enhanced maternity, adoption, and family leave provisions.
- Access to our car lease scheme, making it easier to find a vehicle that suits your lifestyle.
- A competitive Local Government Pension Scheme to help you plan for the future.
- A wide range of employee benefits, discounts, and savings on everyday spending.
- Learning, development, and career progression opportunities to support your growth.
- Health and wellbeing support, including resources to help you look after your physical and mental wellbeing.
This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
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