Civic Recruitment Limited
SEND Tribunal mediation and complaints officer
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3 Months Contract Role with a Local Authority
Umbrella Rate: £394.68 per day
Summary
This is a 3-month contract role with a local authority, offering an umbrella rate of £394.68 per day. The position involves managing and resolving complaints, mediation cases, and tribunal matters in accordance with organisational policies, statutory requirements, and best practices. The role is crucial in ensuring fair, timely, and person-centred resolutions to disputes, while also mitigating risks to the organisation and maintaining high standards of service delivery.
Responsibilities
- Manage a caseload of complaints, mediation cases, and tribunal applications, ensuring they are resolved effectively and promptly.
- Conduct thorough investigations of complaints by gathering evidence, analysing information, and preparing detailed reports and recommendations.
- Serve as the primary contact for complainants, service users, and representatives, ensuring professional and empathetic communication.
- Coordinate and facilitate mediation processes to achieve early and informal resolutions when appropriate.
- Prepare case files, submissions, and documentation for tribunal hearings, ensuring compliance with legal and procedural standards.
- Represent the organisation at tribunal hearings when necessary, or assist legal representatives with case preparation.
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Requirements
- Proven experience in handling complaints, mediation, or tribunal cases within a regulated or public sector environment.
- Experience in conducting investigations and producing comprehensive reports.
- Experience working with complex or sensitive cases involving multiple stakeholders.
- Knowledge of dispute resolution techniques, including mediation practices.
- Experience in preparing documentation for legal or formal proceedings is desirable.
- Relevant degree or equivalent experience in fields such as Law, Public Administration, or Social Policy.
- Professional qualification or training in mediation, complaints handling, or dispute resolution is desirable.
- Evidence of continuous professional development in a relevant area.
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Additional Information
- Working hours are 36 hours per week.
- An enhanced DBS & barred list check (Child & adult) is required.
- The work schedule is bi-weekly.
- The application deadline is 1st October 2026; apply as soon as possible.
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