SER Limited
Senior 2nd Line IT Support Engineer
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Senior 2nd Line Engineer
Salary: Up to £45,000 DOE
Location: Central London
Hybrid Working
We’re working with a growing Managed Service Provider that is looking for an experienced Senior 2nd Line Engineer to join their technical team.
This is a great opportunity for an experienced 2nd Line Engineer looking to take the next step in their career, working across a varied client base and supporting a wide range of infrastructure, cloud and Microsoft technologies.
The Role
As a Senior 2nd Line Engineer, you will provide advanced technical support to clients, taking ownership of escalated issues and working closely with senior engineers on more complex infrastructure and project work.
You’ll be responsible for troubleshooting technical issues, maintaining client environments and contributing to infrastructure upgrades, migrations and other IT projects.
Key Responsibilities
- Provide advanced 2nd Line technical support to clients remotely and occasionally on-site.
- Act as an escalation point for more junior members of the Service Desk.
- Troubleshoot and resolve issues across Windows Server, Microsoft 365 and networking environments.
- Support and manage Active Directory, DNS, DHCP and Group Policy.
- Assist with Hyper-V virtualisation environments.
- Support backup and disaster recovery solutions, including Veeam.
- Assist with Microsoft Intune, Microsoft Teams and other cloud-based technologies.
- Troubleshoot wired and wireless networking issues, including VLANs, VPNs and routing.
- Support infrastructure upgrades, system migrations and server projects.
- Produce and maintain accurate technical documentation.
- Maintain excellent customer service and communicate effectively with clients.
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Technical Skills
The successful candidate will ideally have experience with:
- Windows Server
- Active Directory, DNS, DHCP & Group Policy
- Microsoft 365
- Microsoft Intune
- Hyper-V
- Veeam Backup & Replication
- TCP/IP, VLANs, VPNs & routing
- Microsoft Defender / endpoint security solutions
- Microsoft Teams
- Cloud storage technologies
- MDT / OS deployment
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Previous MSP experience would be highly advantageous.
What’s on Offer?
- Salary up to £45,000, depending on experience
- Hybrid working
- Monday–Friday, standard business hours
- 22 days’ annual leave + Bank Holidays, increasing with tenure
- Ongoing training and professional development
- Funded social events
- Quarterly and annual staff awards
- Employee referral bonuses
- Opportunities to develop your technical skills and progress your career
If you’re an experienced 2nd Line Engineer looking for a role that offers greater technical responsibility, exposure to infrastructure and clear opportunities for progression, we’d love to hear from you.
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