TSR Select
Senior 2nd Line Support Engineer
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Role: Senior 2nd Line Support Engineer
Company: Managed Service Provider: 20+ staff
Location: Camberley – Hybrid – 3 days in the office
Salary: £35,000 - £42,000 - Depending on experience + Certifications paid for
A leading IT MPS based in Camberley is searching for an experienced Senior 2nd Line Support Engineer to act as an escalation point for complex technical issues (via remote or on-site support).
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Responsibilities:
- Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineers
- System Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networks
- Documentation: Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registers
- User Support: Providing direct technical support (face-to-face or remote) for user issues
- Proactive Monitoring: Monitoring systems and investigating recurring issues to prevent future incidents
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Technical Skills:
- Proficiency with Windows Server failures, Entra ID, Microsoft 365, networking protocols (DNS, DHCP), hardware diagnostics, and Firewalls
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