Coolr
Senior Account Director – 3-Month Fixed-Term Contract
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Who are Coolr?
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market (to name drop a few) our aim is to be the biggest social agency in the world.
The agency is growing at a rapid rate, but we’re only just getting started. In 2026, we have ambitious plans to truly become the stand-out social agency in the UK, the US, and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About the role:
We’re looking for a Senior Account Director to join our dynamic Client Services team on a 3-month FTC, providing senior support across one of our exciting and established client accounts. You’ll play a key role in leading the delivery of a large campaign, working closely with our Business Director and wider agency teams to keep the work moving and deliver standout creative. We’re looking for someone who brings strong client leadership, strategic know-how, excellent delivery skills and a genuine love for all things social.
The job 💻
- Responsible for the overall leadership and successful delivery of activity across the allocated client account, ensuring work is delivered to a high standard, on time and within budget.
- Building and maintaining strong, trusted relationships with senior client stakeholders, helping to drive retention and identify opportunities to grow the scope of work.
- Taking a leading role in the day-to-day management and delivery of major campaigns, including coordinating multiple agency teams, managing timelines and ensuring all stakeholders are aligned.
- Leading on crisis management and problem-solving, taking a calm, solutions-focused approach and escalating to senior leadership where necessary.
- Responsible for the budget management of client projects, ensuring budgets are appropriately allocated against the brief, agency rate cards and agreed scope of work.
- Working closely with departments across the agency — including creative, strategy, social, production and media — to develop and deliver the best possible work.
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What we are looking for 👀
- A proven Senior Account Director or Account Director from a social-first or creative agency background.
- Must be proficient across media and social, with a strong understanding of how the two work together. Experience with VOD would be a plus.
- Strong experience working across large, integrated, all-agency processes, coordinating multiple teams and stakeholders across complex campaigns.
- Comfortable working with senior client contacts, with the confidence and maturity to build trusted relationships and manage day-to-day communication.
- Confident presenting work, recommendations and campaign updates to senior client stakeholders and navigating feedback to reach the best outcome.
- Confident managing end-to-end project delivery: timelines, budgets, documentation, and execution—always with precision and attention to detail.
- Deep understanding of social platforms, trends, and cultural moments.
- Proactive, solutions-focused, and consistently willing to go above and beyond.
A Coolr Offer
We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perks you get whilst working at Coolr.
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- 💰 A benchmarked salary reflective of your experience and in line with our salary bandings.
- 🏢 Hybrid working. We work 3 days in the office and 2 from home.
- 🌴 25 days annual leave.
- 🌎 Two weeks work from anywhere.
- 🎉 Birthday Day off – an extra day to celebrate your big day.
- 💆 Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
- 🍪 Free breakfast, snacks and drinks in the office.
- ➕ Private Healthcare cover, Cycle to work scheme, Tech scheme + more.
- ♣ Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
- 🐾 Dog friendly office.
Coolr Culture:
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I 🌎
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.
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