Harnham
Senior Account Director
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Senior Account Director
Location: London, Hybrid
Salary: up to £65,000
This is an opportunity to step into a senior leadership role where you will shape high-impact customer engagement and CRM programmes for well-known brands. You will have the autonomy to lead strategic client relationships, influence commercial outcomes, and drive meaningful, data-led marketing initiatives within a collaborative and forward-thinking environment.
The Company
They are an established agency specialising in customer engagement, CRM, and data-driven marketing solutions. They partner with a broad portfolio of clients to design and deliver campaigns that build long-term brand loyalty and measurable business impact. Their approach blends creative thinking with data insight to deliver innovative and effective customer experiences. They foster a collaborative culture that values innovation, accountability, and continuous improvement.
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The Role
- Lead key client accounts, ensuring strong delivery, growth, and profitability
- Act as both a strategic partner and trusted advisor, shaping client direction and marketing outcomes
- Oversee campaign delivery across CRM channels, ensuring quality, timeliness, and budget adherence
- Identify opportunities to grow accounts and deliver incremental value
- Manage financials including budgets, forecasting, and resource allocation
- Build and maintain strong client relationships across stakeholders
- Lead campaign reviews and optimisation initiatives to improve performance
- Collaborate with cross-functional teams including strategy, data, creative, and development
- Mentor and develop team members, driving performance and engagement
- Translate client briefs into clear campaign strategies and actionable plans
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Your Skills & Experience
- Strong commercial experience in an agency-side account leadership role
- Proven ability to manage and grow client relationships at a senior level
- Experience delivering CRM and data-led marketing campaigns
- Understanding of CRM channels such as email, web, app, and push notifications
- Ability to interpret data and apply insights to improve campaign performance
- Strong leadership skills with experience managing and developing teams
- Experience managing budgets, forecasting, and financial performance
- Excellent communication and stakeholder management capabilities
How to Apply
If you are ready to take the next step in your career and lead impactful client relationships, apply now to be considered.
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