SmartSearch
Senior Account Director
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SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.
HOW WILL YOU MAKE A DIFFERENCE?
The Senior Account Director owns the strategic, commercial relationship and revenue outcomes for a portfolio of direct partner clients. These partners are treated as enterprise-level customers with recurring revenue, renewal risk, and expansion potential.
The role is accountable for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), balancing long-term partner relationships with clear commercial outcomes.
This is a senior, externally facing role responsible for managing the strategic relationship at a senior level, and responsible for renewals, commercial negotiations, upsell and expansion, supported by Customer Success but retaining overall ownership.
Varied Day To Day Responsibilities
- Own a portfolio of direct partner clients with full accountability for retention, renewal, and growth.
- Protect and improve GRR; identify and mitigate commercial and relationship risk.
- Drive NRR through upsell and expansion aligned to partner value and maturity.
- Lead pricing, renewal, and contract negotiations.
- Maintain accurate commercial forecasting for the partner portfolio.
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Partner Relationship Leadership
- Act as senior relationship owner for partner clients.
- Build trusted relationships with senior stakeholders and decision-makers.
- Lead executive-level partner reviews focused on outcomes and growth.
- Handle escalations and commercial risk.
- Make clear recommendations to invest, de-prioritise, or exit partner relationships.
Account Strategy & Portfolio Management
- Own partner account strategies aligned to retention and growth.
- Manage a multi-million pound book of business.
- Prioritise time and focus based on value, risk, and opportunity.
- Identify portfolio-level patterns and improvement opportunities.
- Align partner strategy with wider commercial objectives.
Working Model
- Work with a Customer Success Manager responsible for day-to-day service and operational support.
- Retain accountability for overall partner portfolio performance.
- Ensure clear boundaries between commercial ownership, portfolio management, and service delivery.
- Provide a joined-up, senior-led partner experience with clear accountability.
WHAT ARE WE LOOKING FOR IN A CANDIDATE?
- Proven experience owning enterprise or strategic account portfolios to multi-million pound value.
- Demonstrated accountability for retention, renewals, and growth.
- Strong commercial negotiation and stakeholder management skills.
- Comfortable operating in senior client-facing roles.
- Sound judgement and prioritisation under pressure.
- Commercially minded and outcome-led.
- Confident leading difficult conversations.
- Structured, pragmatic, and accountable.
- Comfortable operating with ambiguity and limited resource.
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WHAT IS LIFE LIKE AT SMARTSEARCH?
We are a multi-award-winning Tech company with an aspirational mentality. Some of our most recent recognitions include:
- Named in the renowned RegTech100 list for 2024
- Listed in the Top 100 Fastest Growing Tech Companies by Northern Tech Awards 2024
- Named Technology Provider of the Year by Corporate Finance Awards 2024
- Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth, and you will have personal development goals, regular feedback, and support. We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives, and support for local schools, we actively foster a positive impact on our community.
Company Benefits
Our comprehensive benefit package includes:
- 25 days holiday rising to 30 with each year of service
- Private Medical Insurance covering dental and optical
- Company pension scheme
- Life Assurance – 4x your annual salary
- 1 day paid volunteering per year
- Enhanced maternity/paternity offerings
- Employee Assistance Programme
- Cycle to work scheme
- Access to a gym
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