89up
Senior Account Director - Web / Digital Products (Maternity Cover)
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Location: London, UK (3 days in the office, 2 from home - Monday, Friday)
Salary: £60,000 to £70,000.00 (Pro-rated for FTC)
Contract: 12 Month Fixed Term Contract (Maternity Cover)
How to apply:
Please send your CV and covering letter explaining why you believe you would be the right candidate for this role.
Send all applications to Ruth.emblin-james@89up.org, Head of People and Operations
Overview
Are you a senior digital product leader and web specialist who wants to use technology to tackle the biggest issues of our time? Have you built a career overseeing complex web applications, guiding strategic client relationships, and leading high-performing digital teams? Do you want to build digital products, web platforms, and user experiences that drive real-world impact for charities, NGOs, and purpose-led organisations?
If you want to work with leading non-profit and good cause clients, helping them launch transformational digital tools on issues like the climate crisis, human rights, social justice, and tech freedom - join our growing team of world-class digital talent at 89up.
About 89up
89up is the global agency for non-profits and good causes. Our mission is clear: to help our incredible clients tackle the world’s greatest challenges, with a focus on climate action, social justice, economic fairness, and helping to deliver the UN Sustainable Development Goals.
We work with organisations across the UK, Europe, the US, and beyond. Across the agency, we deliver public relations, creative campaigns, website development, advocacy, insights, and mobilisation.
You are joining a team of people who…
- Are passionate about driving change
- Are curious and looking for ways to use technology for good
- Love tackling complex problems and inspiring action
- Believe in collaborative working and creating integrated solutions
- Want to create industry leading work for causes that matter
Who we’re looking for
We are looking for a highly experienced and technically literate Senior Account Director to join our Web (digital products) team for a 12-month maternity cover.
Reporting directly to the COO, you will serve as the strategic and operational lead for our digital product and web development accounts. You will manage high-value web builds, act as the senior strategic contact for key non-profit stakeholders, drive commercial growth, and line-manage a dedicated team of Account Directors and Account Executives.
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While holding senior accountability for the account portfolio, you will work closely alongside our Head of Design and Lead Developer, combining strategic vision with deep creative and technical expertise.
Ideally, you are someone with extensive experience in a digital agency or tech consultancy, with a proven track record of overseeing complex non-profit or commercial web projects (£100k+). You bring a strong blend of technical literacy (CMS, UX/UI, accessibility, system integrations), commercial acumen, and high-level client management skills.
Key responsibilities
Strategic client leadership & growth
- Act as the senior strategic contact for key retained Web clients, building deep relationships with senior stakeholders (C-suite/Directors).
- Lead the development of long-term digital strategies for clients, identifying opportunities for innovation and deeper engagement.
- Drive account growth and identify new revenue streams within existing clients.
- Take a leading role in new business pitches for major web and digital product projects, presenting our technical and strategic capabilities.
- Oversee the financial health of the Web portfolio, ensuring profitability targets are met and accurately forecasting revenue.
Technical project oversight & delivery
- Provide senior oversight on complex, high-value web builds, ensuring they are delivered on time, within budget, and to the highest technical standards.
- Act as the ultimate escalation point for project risks, scope creep, and technical challenges, providing solutions and managing client expectations effectively.
- Ensure rigorous quality assurance processes are in place and adhered to across all digital products.
- Collaborate closely with the Lead Developer to ensure technical feasibility of proposals and smooth handover between client services and development.
- Deep understanding of UX/UI principles, SEO, accessibility (WCAG), and modern open-source CMS platforms (specifically WordPress and Drupal) to guide strategic decisions.
Team leadership & operations
- Line manage and mentor Account Directors and Account Managers within the Web team, guiding their professional development and performance.
- Foster a collaborative, supportive, and high-performing culture within the team.
- Oversee resource allocation and capacity planning for the Web team in conjunction with technical leads.
- Continuously refine and improve project management processes, workflows, and tools (e.g., Jira, Productive) to enhance efficiency and delivery quality.
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Required Experience
- Significant experience as an Account Director or Senior Account Director within a digital agency, tech consultancy, or similar environment, specifically focused on web builds and digital products.
- Proven track record of managing high-value (£100k+) technical projects from discovery through to deployment and maintenance.
- Strong technical literacy; you must be able to confidently discuss web architecture, CMS platforms, API integrations, and hosting solutions with both developers and non-technical clients.
- Exceptional commercial acumen with experience in revenue forecasting, budget management, and profitability analysis.
- Experience leading and developing a team of account handlers.
- Outstanding communication, negotiation, and presentation skills.
- A genuine passion for social impact, campaigning, and purpose-led organisations.
Bonus Points
- Familiarity with Agile project management methodologies (Scrum/Kanban).
- Experience using Jira, and agency management tools like Productive.
- Experience working on campaigns for charities or NGOs.
- Experience with expanding use of AI within an agency environment, both internally (e.g. process development, automation, agents) and for clients (e.g. GEO optimisation, AI chat bots)
- Experience working with CRM integrations and management
What we’re offering
- A competitive base salary with excellent performance-linked bonuses
- Gold-plated sickness benefits and life insurance
- Enhanced maternity/paternity pay
- Private GP, private counseling, eyecare vouchers, well-being service
- 24 days holiday (with the office closing over Christmas, days taken for this max 4)
- Day off for your birthday
- Cycle-to-work scheme
- Company pension contributions
- Plenty of scope to develop your career in a fast-growth business
An opportunity to be seen, heard and counted in your contributions, and not get lost in the noise and tangle of a large corporate business.
89up is an equal opportunity employer and positively encourages applications from suitably experienced and eligible candidates regardless of sex, race, disability, age, qualifications, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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