McCune Management Services Limited
Senior Account Executive
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About the Role
We are looking for an accomplished, highly capable Senior Account Executive to manage the day-to-day delivery, relationship health, and operational scale of a premier global technology partner.
This client operates at lightning speed, expects high precision, and requires absolute operational transparency. Stationed full-time in our Belfast hub, you will oversee an expansive delivery engine: directly guiding roughly 8 Team Leads and driving performance across their broader front line teams. Operating across local desks, remote contributors, and a global "follow-the-sun" model, you will be acting as the cultural anchor who keeps your teams motivated, aligned, and performing at their best.
Key Responsibilities
- Lead the operational rhythm: deliver rigorous daily performance metrics, Weekly Business Reviews (WBRs), and strategic Quarterly Business Reviews (QBRs).
- Translate rapid, shifting priorities into clear, achievable roadmaps while maintaining clear boundaries around team capacity and scope.
- Scaled Leadership & Global Continuity
- Directly coach, lead, and develop 8 Team Leads, fostering operational excellence and autonomous problem-solving.
- Ensure seamless, continuous service delivery by optimizing handovers and communication between on-site Belfast staff and global, follow-the-sun cohorts.
- Own end-to-end SLA, KPI, and quality targets, diagnosing workflow bottlenecks before they impact client outcomes.
- Momentum, Resilience & Culture
- Be an energetic, visible presence on the floor in Belfast—setting a tone of high performance, collaboration, and steady composure under pressure.
- Combat attrition in a fast-paced environment through proactive engagement initiatives, recognition rhythms, and clear team advocacy.
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What You Bring
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- Operational Leadership Experience: Proven success leading large, tiered teams (spanning 8 direct reports and 50+ total indirect headcount) within tech services, customer operations, or managed services.
- Tech-Paced Agility: Strong track record navigating rapid product updates, fluid priorities, and enterprise tech stakeholders.
- Global Delivery Savvy: Hands-on experience coordinating seamless shift-handovers and operational consistency across follow-the-sun and hybrid teams.
- Metric & Data Fluency: Experience in a command of operational reporting tools and workflow tracking platforms.
- Composed Leadership: Exceptional ability to de-escalate tough situations, communicate clearly with senior stakeholders, and mentor emerging leaders.
Location
Fully based in our Belfast office.
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