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Role Title: Senior Account Executive
Department: Accounts (Customer Service)
Location: London | Hybrid
Reports to: Manager
Clients: Beauty and lifestyle
About NORTH
Based in London but operating globally, NORTH Agency builds bold, ambitious brands at the centre of culture, content and community. We're a fully integrated marketing, communications and production agency specialising in influencer marketing, experiential and events for global beauty and lifestyle brands.
We're a fast-scaling agency, our team, structure and ways of working are evolving quickly, and we need people who thrive in that environment. Whatever your level, we're looking for people who care about: The highest levels of execution, doing what's right for the client, working as one team, staying attuned to the changing needs of the business, and approaching problems with first-principles thinking and a genuine openness to change.
About the Role
As a Senior Accounts Executive at NORTH, you'll take ownership of small clients and projects end to end, while continuing to support the team on larger accounts. You'll work more independently than an Executive, spotting issues early, proposing solutions, and building the judgement that underpins the rest of the Accounts career path.
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What You'll Do
Account Management
- Manage small clients and projects, from brief to delivery, working with increasing independence.
- Support larger accounts alongside more senior team members, understanding account budgets, timelines and deliverables.
- Build a working understanding of the influencer, events and activation landscape, applying it to the accounts you support.
- Provide adhoc executionary campaign and production support within business requirements.
- Use your initiative to anticipate needs on the accounts you support, rather than waiting to be asked.
Report Creation & Data Handling
- Own the creation and compiling of client reports for your accounts.
- Manage data accurately and proactively, ensuring information is current, relevant and presented clearly.
Communication & Client Relationship Building
- Act as a day-to-day contact for smaller clients, communicating proactively and professionally.
- Support project coordination across timelines and internal stakeholders on larger accounts.
- Build trusted relationships with clients, demonstrating professionalism and expertise.
- Liaison with internal delivery teams to ensure information is shared accurately and in a timely manner.
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Proactive Problem-Solving
- Work independently to identify issues early and propose solutions, rather than only flagging problems upward.
Key Behaviours
At NORTH, how you work matters as much as what you deliver. At Senior Accounts Executive level, we look for:
- Ownership: owns outcomes on the clients and projects you manage, not just the tasks within them.
- First-principle thinking: Proposes solutions independently rather than waiting to be told what to do.
- Team impact: Supports larger accounts without being asked, spotting where the team needs help.
- Communication: A confident, proactive point of contact for smaller client relationships.
- Client judgement: Understands the budget and timeline implications of the decisions you make on your accounts.
- Growth mindset: Seeks out stretch opportunities on bigger accounts, building toward account management.
We can't wait to hear from you.
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