Senior Account Executive

Coffee-Design’s vision is to be a leading creative partner where collaboration and innovation drive exceptional results for our clients and their brands.

Reporting to the Account Manager, the Accounts team serves as a catalyst for growth, engaging with clients to deliver our products and services tailored to their needs, creating value while fostering loyalty and advocacy.

The Senior Accounts Executive will play a critical role in maximising value through strategic efforts to deeply understand client needs, forge long-term loyalty beyond transactions, and strengthen relationships over time.

Accountabilities

• Strategic Client Relationship Management
• Communication
• Client Project Delivery
• Client Satisfaction

Responsibilities

• Manage the day-to-day relationship between Coffee-Design and your client portfolio to proactively strengthen and grow relationships with clients, identifying opportunities to create value and delight our clients with the Coffee Client Experience.
• Act as direct support to the Accounts Director in relation to strategic growth initiatives through new and existing client base.
• Maintain a deep understanding of your clients and their strategic direction, to allow you to identify and inform priorities for service development, including new products and feature enhancements.
• Identify and address client concerns, providing solutions and ensuring satisfaction.
• Manage account costings and ensure profitable relationships.
• Work to all department standards and success measures, utilising the resources and tools in place to support quality and consistent delivery of the full Coffee Client Experience.
• Collaborate with internal teams to deliver solutions exceeding client expectations.
• Work with the Account Director in relation to the transition of new clients as part of the on-boarding experience.
• Support the Account Manager in all aspects of driving quality and consistency of delivery from within the function.
• Drive the ongoing review and evolution of the resources and tools in place to support team delivery (Knowledge Base mgnt. System, learning, client portfolios).
• Stay up-to-date on industry trends and competitor analysis to inform client strategies.
• Participate in industry events and conferences to network and build relationships.
• Own your continuous learning and development.
• Act as mentor and buddy to new and existing team members.
• As a team player be part of driving team success.
• Conduct project meetings, including kick-off, status, and review meetings.
• Provide regular project updates and reports to clients and agency management.
• Complete other duties and responsibilities as assigned.