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Department: Customer Success
Location: United Kingdom
Description
About us:
Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
Opportunity
We're looking for a hungry, self-directed Account Executive to build and own our EMEA territory (plus any other aligned time zones). This is not a role for someone who wants pipeline handed to them and just needs to close it. You'll be manufacturing your own outcomes: prospecting, qualifying, building relationships, and closing, across the full range of deal sizes, from SMB through enterprise.
Key Responsibilities
What you'll be working on
- Own the entire sales cycle end to end, from self-sourced prospecting through close and activation, across SMB, mid-market, and enterprise accounts in EMEA and aligned time zones.
- Work hand-in-hand with SDRs to plan territory coverage and pipeline strategy, treating them as a force multiplier on top of your own self-sourced outbound, not a replacement for it.
- Build the territory: identify where the opportunities are, develop your own outbound motion, and don't wait for pipeline to be handed to you.
- Run a consultative sales process: understand customer needs, advise rather than pitch, and build relationships that last past the first deal.
- Navigate multiple internal and external stakeholders, from individual buyers at smaller accounts to full buying committees at larger ones.
- Work cross-functionally with product, marketing, and customer success to represent the territory's needs.
- Actively shape and improve the sales process itself as the territory matures, not just execute what already exists.
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Key Requirements
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What we're looking for
- 3+ years of quota-carrying, full-cycle SaaS sales experience, with demonstrated self-sourced pipeline generation, not primarily inbound or handed leads.
- A track record of building a book, market, or territory from limited or no existing pipeline; this is the single most important qualifier for this role.
- Comfort operating across deal sizes and segments, from SMB through enterprise, without a fixed ICP to lean on.
- Consultative selling approach: strong discovery, ability to advise rather than just pitch.
- Consistent track record of hitting or exceeding targets in a fast-paced, ambiguous environment.
- Full alignment to European business hours while based in India: approximately 12pm-9pm IST, shifting to 1pm-10pm IST with European DST changes.
- Target: $50K in new ACV per month once ramped.
- Fluent, hands-on user of AI tools in their own sales workflow (prospecting, research, outreach, call prep) - not just aware of them, but actively using them to move faster than a traditional rep would.
- Experience selling AI-enabled or AI-native products is a strong plus - comfortable articulating AI value props to technical and non-technical buyers alike.
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