Howden
Senior Account Handler/Team Leader - Commercial & Schemes
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Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Senior Account Handler / Team Leader
Watford | Hybrid Working Available
We're looking for an experienced Senior Account Handler / Team Leader to join our growing Commercial Insurance team in Watford. This is an exciting opportunity to combine management of a portfolio of complex corporate clients with leading a team of experienced Account Handlers. The role would suit someone who enjoys both technical client work and helping others succeed.
Our Watford office is fast growing and as we continue to expand, we're looking for someone who can help maintain exceptional client service standards, strengthen operational delivery and support the next phase of growth.
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The Role
You'll work closely with senior stakeholders, managing a portfolio of mid-corporate and corporate clients while acting as the technical lead and mentor for a team of Account Handlers.
Key Responsibilities
- Managing complex commercial insurance programmes and renewals.
- Providing technical guidance and support to the Account Handling team.
- Supporting client strategy, market engagement and insurer negotiations.
- Overseeing workloads, service delivery and renewal activity.
- Driving operational excellence, workflow management and continuous improvement.
- Supporting office growth initiatives, recruitment and team development.
- Building strong relationships with clients, insurers and internal stakeholders.
About You
We're interested in speaking with individuals who have:
- At least 3 years' commercial insurance account handling experience.
- Strong technical knowledge across a range of commercial insurance products.
- Experience managing complex corporate clients.
- A proven ability to mentor, support or lead colleagues.
- Excellent organisational, stakeholder management and communication skills.
- A proactive, commercially minded approach and passion for delivering exceptional client service.
- Experience within technology, renewable energy or energy storage sectors would be advantageous.
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What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
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