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DataFlow Group

Senior Account Lead

London
Posted about 18 hours ago
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Target Job Title: Senior Account Lead / Enterprise Client Manager – UK & Europe

Role Balance

  • 70% Dedicated Account Management & Governance
  • 30% Business Development & Expansion

Location

  • UK-Based (Central region, London, or Home Counties preferred)

Employment Type

  • Full-Time Employee (FTE)

Core Mandate

Act as the primary operational and strategic anchor for the GMC account and key UK/EU enterprise accounts, delivering exceptional retention and SLA compliance while identifying organic up-sell opportunities across regulated sectors.

Key Account Management Duties (70% Focus)

  • GMC & Key Account Ownership
    • Serve as the single point of contact (SPOC) for GMC leadership, managing day-to-day contract operational reviews, escalation handling, and relationship mapping.
  • SLA & Operational Governance
    • Monitor and enforce strict Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and primary source verification (PSV) turn-around times across all active contracts.
  • Public Sector Framework Renewal & Compliance
    • Safeguard existing revenue streams by managing contract extensions, framework audits, and re-tender submissions under UK Public Contracts Regulations (PCR) and CCS frameworks.
  • Client Advocacy & Service Improvement
    • Collaborate with DataFlow's global delivery centres to optimize verification workflows, resolve complex verification edge-cases, and present monthly/quarterly operational reports to client stakeholders.
  • Organic Account Growth
    • Drive natural account expansion within existing clients (e.g., expanding screening volumes across additional departments, introducing new verification checks, or onboarding adjacent NHS trusts/regulatory boards).

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Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

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Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Mandatory Skills & Experience

  • Senior Account Management (Public Sector & Regulated Bodies)
    • 6+ years managing high-value UK/EU public sector accounts: Proven track record running complex, multi-stakeholder accounts governed by regulatory bodies (e.g., GMC, NMC, GPhC, Law Society) or Crown Commercial Service (CCS) frameworks.
    • High-Touch Service Delivery: Deep expertise in high-volume background screening, credentialing, or Primary Source Verification (PSV) delivery models.
    • Risk & Escalation Management: Demonstrated ability to manage high-stakes client issues, regulatory audits, and service delivery turnarounds calmly and strategically.
  • Cross-Sector Expertise (DataFlow Target Sectors)
    • Strong familiarity maintaining client relationships across DataFlow's primary verticals:
      • Healthcare: General Medical Council (GMC), NHS Trusts, locum agencies, private healthcare providers.
      • Public Sector & Government: Central government, local authorities, immigration advisory services.
      • Education & Professional Bodies: Universities, academic credential evaluators, law firms, and engineering institutions.

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Commercial & Growth Skills (30% Business Development Focus)

  • Strategic Account Planning
    • Ability to create formal account growth plans that increase DataFlow's wallet-share in existing contracts.
  • Targeted Regional Sales
    • Opportunistic prospecting and deal closure across UK/European public sector, healthcare, legal, and engineering prospects to secure new logos.
  • Bid & Tender Support
    • Assisting the global bid team with local UK/EU market intelligence to win adjacent tenders.

Language & Regional Capabilities (Europe)

  • English
    • Native or full professional proficiency (mandatory for GMC governance and UK public sector reporting).
  • European Languages (Strong Advantage)
    • German (C1/C2): Highly valued for managing healthcare and engineering relationships in the DACH region.
    • Spanish: Advantageous
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Location

London, England, United Kingdom

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